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Customer Service Representative

Location:
Ashburn, VA
Salary:
40-50000
Posted:
August 10, 2017

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Resume:

JERRI VAN NGUYEN

Alexandria, VA Phone: 757-***-**** Email: ac1rix@r.postjobfree.com

EDUCATION

WILLIAM AND MARY Williamsburg, VA

Bachelor of Arts in Economics, Minor in Psychology May 2016 KEY SKILLS

Advanced Excel (Vlookup, Pivot Table, Macro)

Familiar with Stata, Access, SQL, Tableau

Vietnamese and English bilingual

Records management

Procurement and sourcing

Negotiation

EXPERIENCE

ABC IMAGING

Purchasing Specialist April 2017 – Present

Research alternate sources for products in order to ensure the most competitive pricing.

Verify purchase requisitions by comparing items requested to master list and clarified unclear items.

Keep information accessible and organized using Excel and EE.

Assist with negotiating pricing, payment terms, and delivery schedules to optimize cost savings. SELF- EMPLOYED

Owner/ Buyer March 2010 – Present

Created internet based re-seller business for high-end electronics such as Apple and Samsung products.

Analyzed the market’s demand and supply trends by looking at a variety of products, their qualities, prices and sold-out status from different websites.

Negotiated purchases to ensure lowest cost for the highest quality products.

Developed business model based on the spread between cost and resale price on sites such as Craigslist, Ebay, and Amazon. SUN SUB RESTAURANT

Purchasing agent August 2014 – May 2015

Determined the needs, shortages, or required activity, to meet or support the production schedules.

Responsible for the cost, quality, reliability and delivery of purchased goods and services.

Responsible for inventory levels including turns for assigned materials and products.

Communicated with customer service and/or production leadership when customer expectations were in question due to products’ quality and delivery.

ABC IMAGING

Inside Sales/ Customer Service Representative January 2017 – April 2017

Connected with 60- 80 dormant accounts per day to update customer’s data information, and clean their data.

Created and maintained rapport by providing customer service and resolve any dissatisfactions.

Used virtual chat to help customers fix ordering issues and account problems and give advice on customized services.

Analyzed our data to improve the department’s sales record. WILLIAM AND MARY BADMINTON CLUB

President May 2015 – May 2016

Executed and manage our third annual tournament.

Recruited more than 100 players from throughout the US to play at our tournament and raised more than $1000 of profit.

Arranged sponsorship by the largest badminton brand (Yonex).



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