Customer Service High School
Resume:
Richard Thomas Works
**** *. **** **. ******, AZ 85339
Cell: 602-***-****
Core Qualifications:
Critical thinker Excellent research skills
Detail oriented Customer Service
Computer Literate Team leadership
Professional demeanor Sales
Education:
High School Diploma: Betty H. Fairfax High School
May 20, 2012 GPA: 3.5
College: Scottsdale Community College
Political Science major June 2012 – December 2014
University of Arizona January 2013- July 2017
December 2015-Current
Security Guard
ARIZONA BILTMORE WALDORF ASTORIA - Phoenix, AZ - December 2015 to Present
Ensure the facility is provided with high quality security services to protect people at our resort.
Report safety concerns, security breaches and unusual circumstances both verbally and in writing
Build, improve and maintain effective relationships with both client employees and guests.
Answer questions and assist guests and employees.
Remain flexible to ever changing environments; adapt well to different situations.
Patrol the facility on foot or vehicle.
Answer phones or greet guests / employees in a professional, welcoming manner.
Spanish Fly Day/Nightclub Scottsdale, AZ November 2013-December 2015
Doorman Security
Checked Identification Cards to make sure the customers are 21years old or older before allowing them inside the club. Made sure that no one had any weapons on them as they entered. .Provided excellent assistance to everyone that entered the club and reassured that everyone is in a safe environment and encourage everyone to have a good time while they are within the premises.
Dollhouse Nightclub Scottsdale, AZ June 2012- August 2013
Doorman Security
Checked Identification Cards and dress attire to make sure patrons were of age and following the dress code to enter the club. Made sure that no one had any weapons on them as they entered the club. Provided excellent assistance to everyone that entered the club and reassured that everyone is in a safe environment and encourage everyone to have a good time while they are within the premises.
Cal Ranch Country Store Phoenix, AZ January 2013 – October 2013
Customer Service/Floor Assistant
Assisted customers with merchandise information. Over the animal feed department which intel’s knowledge of all types of animal food and accessories along with tranquilizers. Provided excellent in house customer service and sales to anyone who entered the store.
Highland Resorts Tempe, AZ January 2010 - October 2012
Inbound Customer Service
Received inbound calls from Customers who service was disconnected. Transferred calls to the correct department, and took payments from customers that were current and past due. I worked part time while I was still attending high school.
References.
Derek Molina Supervisor at Biltmore Resort
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