Technical Writer/QA Tester
Resume:
Aimie Kellers
******@*****.*** 717-***-****
Summary
I'm an IT/Hospitality hybrid a unique combination of Computer Nerd and Extrovert. I can "speak" programmer but I love talking to Users, which makes me an excellent liaison between Customers and Software Engineers. As a Consultant, I've become a mini expert in a variety of fields and I've taught many people to be self reliant instead of claiming technological illiteracy. As a teacher, my primary focus was on empowering students with the skills and confidence to help themselves in the real world. I also LOVE documentation and can sit for hours writing user manuals and how to guides and test scripts.
Experience
Freelance Technical Writer/Proofreader, Self Employed December 2004 Present
Steady freelance work as a Proofreader/Technical Writer and helped design fundraisers and multimedia presentations for schools. Stayed current with technology news and the latest social media trends.
Technical Writer / Software Tester, Buck Company
June 2004 December 2004
Worked with a programming team in charge of translating Foundry's programs into .Net from VAX Basic. Wrote Life Cycle documentation for new program. Helped write and test SQL queries and verified matching data from old to new database. Retrieved records from VAX to maintain Investor correspondence and provided technical support for plant employees on shop floor and front office. Business Analyst, AOPC
March 2004 May 2004
Returned to maintain the system that was now live, using real time data to analyze the database. Determined whether problems were data related or software issues. Wrote SQL scripts for data migration and created Excel sheets for Management with findings of investigation. Business Analyst, Harley Davidson
June 2003 February 2004
Handled investigations to determine system vs production issues. Created reports to test hypotheses and sent daily reports to management with data from AS400 and inventory counts. Acted as in house Tester for all enhancements of all systems. Supported all employees with the Paint scheduling system
(proprietary HD application). Created all documentation for current system and all enhancements. Trained all employees and supervisors on enhancements. Supported and trained all users and wrote all documentation for new Fabrication Tracking Software. Aimie Kellers
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QA Tester, Technical Writer, Business Analyst, AOPC July 2002 April 2003
Worked with developers to code and debug the Application to meet client’s needs. Made sure requirements met results from JAD sessions. Wrote processes and user manuals. Tested the System at all levels (unit, build and integration testing).
QA Testing Specialist/Technical Writer, IBSi Brokers May 2001 June 2002
Created test plans, created and ran test cases, documented bugs, discussed design changes and wrote department manuals. Wrote all documentation for products. Ran UAT sessions. Tutor/Lab Tech/Aid to Department, Millersville University September 1999 August 2001
While attending Millersville University, provided technical support for students in Microsoft products and C++ on both SUN platforms and Visual Studio. Monitored SUN machines and assisted with student problems. Performed in house tutoring of software, hardware, e mail and Internet usage and acted as Computer Science Department Secretary in her absence. Computer Teacher, Technical & Network Support, Linden Hall August 1998 September 1999
Taught 3 5 classes/day (pre Algebra, MS Office Suite and Adobe PhotoShop), provided on call technical support for all students, faculty and administration in a wide variety of applications. Helped design and maintain the 75+ computer network (Windows 95/98/NT). Assistant to the President, Medical Technology and Innovations, Inc October 1996 July 1997
Performed technical support for proprietary optical testing software and assisted with vendor contacts. Created brochures and newsletters for Corporate office. Monitored travel itineraries for sales team and acted as Corporate Liaison between Corporate office and three other locations. Assistant to COO, CFO, Ian Schrager Hotels, Inc
1994 1996
Assisted CFO in generating all hotel reports (daily and monthly). Filed all tax returns and extensions for 30+ entities (five properties). Assisted COO with vendor bids for projects and creation of a new employee handbook for all hotel properties. Assisted CFO with bankruptcy closing of a property. Generated consolidated month to date and year to date P&L statements for all properties. Produced daily, weekly and annual Occupancy Reports for all properties. Controlled Corporate office's expenses and chargebacks. Set up MCI Mail, the first commercial email service, and wrote a "user friendly" manual for the Controllers and Corporate office staff. Created new financial memorandum for future investors and worked with Ian Schrager reviewing weekly invoices and payments for the five hotels. Assisted Corporate staff and Controllers with system problems relating to the above mentioned applications.
Aimie Kellers
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Volunteer, Peace Corps of America
May 1991 September 1992
Preparation for and service in Paraguay, South America. Worked as a Shelter Promoter assisting native population in building affordable and decent housing. Languages spoken: Spanish, Guaraní. Assistant General Manager, Embassy Suites
January 1990 May 1991
After completion of Management Training Program, was promoted to Assistant General Manager of the 261 suite property. Involved in all aspects of hotel: housekeeping, operations, restaurant, bar, night audit, reservations, sales, customer service. Handled payroll, inventory, scheduling, hiring/firing and receiving and purchasing for the property.
Skills
Five years' QA and Technical Writing experience: writing test scripts, performing unit and regression testing, holding UAT sessions, collaborating with SEO, BA and Development teams, writing user manuals and holding training sessions on various software builds Six months' experience using TFS and Microsoft SSMS Experience setting up Cold Fusion and IIS local environments Microsoft Office suite, Customer Service, Relational Databases, Management, Quality Assurance, Social Media, Software Documentation, Spanish
Education
Millersville University
Bachelor’s Degree, Computer Science, 1998 2001
Millersville, PA
Dublin City University
Master’s Degree, French and Spanish Translation, 1993 1994 Dublin, Ireland
Berlitz Language School
Certificate of Completion, Total Immersion French, 1993 1993 Brussels, Belgium
Boston University
Bachelor’s Degree, Hospitality and Business Management, 1986 1990 Boston, MA
Universidad de Salamanca
Study abroad High School, Spanish, 1985 1985
Salamanca, Spain
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