Manager Continuous Improvement
Resume:
PATRICK D ZELLER
LEADING CHANGE FOR OPERATIONAL EXCELLENCE AND PROFITABILITY
615-***-**** ********@*****.***
Senior Operations Executive with proven experience, vision and strategic leadership successfully managing world class businesses. Successfully developing leaders in managing inventory and reducing costs while increasing profits to gain competitive advantages through others with the implementation of Key Performance Indicators, manufacturing practices, workflow processes, technology and strengthening workforce business skills. Understands and implements organizational culture and collaboration in achieving optimal performance. Creates positive and productive teams in dynamic and challenging environments.
SR. OPERATIONS MANAGER 2015 - 2017
CHEWY.COM, Mechanicsburg, PA – Warehousing and Logistics / eCommerce
• Directed regional fulfillment operation center for fully automated eCommerce D2C distribution operation (IB, OB, IC, IT, HR, Recruiting, L&D).
• Managed 24/7 North America facility (650,000 sq.ft).
• Lead team of 600 indirect staff and 20 executive staff.
• Established key performance indicators (KPIs) for target areas including quality, cost, delivery, and safety (QCDS), exceeding customer expectations.
• Established culture of continuous improvement in operations (Lean, Kaizen & 5S).
• Responsible for Profit and Loss P&L functions.
Improved Safety LTI/RIR – 12.0 to 10.0
Increased Productivity/Throughput – 149%
Improved VCPU - $1.10 to $0.85
Improved Quality – Decreased OOS to zero and Inventory Accuracy
Improved Same-Day On-Time-Shipping percentage from 96% to 100%
SR. MANAGER 2012 – 2015
MACY’S LOGISTICS, Portland, TN – Warehousing and Logistics / eCommerce
• Proposed $30MM cost savings project across network of 5 eCommerce D2C distribution facilities.
• Directed regional fulfillment operation center for fully automated eCommerce D2C distribution operation.
• Managed three shift North America facility (1,000,000 sq.ft).
• Coordinated and directed start-up of operations to expand D2C operations, across two new shifts.
• Lead team of 1000 indirect staff and 25executive staff.
• Established key performance indicators (KPIs) for target areas including quality, cost, delivery, and safety (QCDS), exceeding customer expectations.
• Established culture of continuous improvement in operations (Lean, Kaizen & Visual management)
• Corporate liaison for HR activities including compliance with company policies and procedures.
• Implementation of a robust safety / 5S program throughout the facilities.
• Responsible for Profit and Loss P&L functions.
MANUFACTURING MANAGER 2010 – 2012
ALORICA, LaVergne, TN – Manufacturing, Warehousing and Logistics
•Directed operation center for HP regional location as a 3PL. Manufacturing and distribution operation.
•Manage three shift North America facility (320,000 sq.ft).
•Coordinated and directed start-up of operations for new facility, including systems, equipment, labor, and layout.
•Lead team of 220 indirect staff and 8 executive staff.
•Establish key performance indicators (KPIs) for target areas including quality, cost, delivery, and safety (QCDS), exceeding customer expectations.
•Established culture of continuous improvement in operations (Lean, Kaizen & Visual management)
•Corporate liaison for all HR activities including compliance with company policies and procedures.
•Responsible for Profit and Loss P&L functions.
•Serve as company representative to all customers. Manage contract agreements.
•Project Manager leading integration and transfer of operations from Texas to Tennessee. Successfully maintained operations during move.
•Implementation of a robust safety / 5S program throughout the facilities.
OEM / ODM experience with HP Computers and Foxconn. Increased production from 300,000 to 600,000 units per year. Managed manufacturing department with $1.25 million in annual revenues. Increased units per hour by 36% (7.5 units per hour to 10.2 units per hour). Increased raw unit production 140%.
GENERAL MANAGER 2009 – 2010
NATIONAL TIRE AND BATTERY, Nashville, TN – Retail Automotive Repair and Maintenance
•Directed store managers while strengthening relationships with business partners and suppliers.
•Develop short and long term sales plans and strategies to achieve volume, margin, market share, customer satisfaction, and conquest and retention.
•Establish strong and effective working relationships with regional dealers.
•Lead team of 40 indirect staff and 6 executive staff.
•Represent the company to customers, dealers, and community at trade shows, dealer meetings, and other special events.
•Develop new markets and customers, with an emphasis on volume/fleet opportunities.
•Establish key performance indicators (KPIs) for target areas including quality, cost, delivery, and safety (QCDS), exceeding customer expectations.
•Responsible for Profit and Loss P&L functions.
•Took over failing stores, improved inventory tracking and accountability that eliminate theft and waste.
DISTRICT MANAGER 2008 – 2009
JIFFY LUBE / LUCOR, Nashville, TN – Retail Automotive Maintenance
•Directed 8 stores while strengthening relationships with business partners and suppliers.
•Lead team of 80 indirect staff and 16 executive staff.
•Develop short and long term sales plans and strategies to achieve volume, margin, market share, customer satisfaction and retention.
•Establish strong and effective working relationships with regional dealers.
•Represent the company to customers, dealers, and community at trade shows, dealer meetings, and other special events.
•Develop new markets and customers, with an emphasis on volume/fleet opportunities.
•Establish key performance indicators (KPIs) for target areas including quality, cost, delivery, and safety (QCDS), exceeding customer expectations.
•Responsible for Profit and Loss P&L functions.
•Took over failing stores, improved inventory tracking and accountability that eliminate theft and waste.
Increased Customer Satisfaction from 90% to 95%. Increased Customer Base 15%. Increased Average Ticket 8%. Decreased Labor per Vehicle 17%.
Drove performance from 3 of 9 stores hitting budget to 8 of 8 stores exceeding budget.
MANUFACTURING MANAGER 2004 - 2008
ASURION, Nashville, TN – Manufacturing, Warehousing and Logistics
• Directed operation center for manufacturing and distribution operation for the procurement of repair parts and manufacture of electronics.
• Managed three shift North America facility (320,000 sq.ft).
• Lead team of 360 indirect staff and 12 executive staff.
• Established key performance indicators (KPIs) for target areas including quality, cost, delivery, and safety (QCDS), exceeding customer expectations.
• Established culture of continuous improvement in operations (Lean, Kaizen & Visual management)
• Corporate liaison for all HR activities including compliance with company policies and procedures.
• Responsible for Profit and Loss P&L functions.
• Implementation of a robust safety / 5S program throughout the facilities.
OEM / ODM manufacturing with LG, Motorola, Nokia, Palm, RIM / BlackBerry, Samsung and Sony Ericsson. Increased production by 250,000 units and profit by $4.2 million per year. Managed manufacturing department with $270MM in revenues. Implemented procedures that closed inefficient department and reduce staff by 13%. Increased revenue per unit by 130%. Decreased unit production costs by 46%. Increased raw unit production 48%.
VARIOUS MANAGEMENT POSITIONS 1994 - 2003
Topeka, KS – Management positions with AT&T (Regional Manager 1998-2003) and Fidelity State Bank & Capital Federal (Banking Management 1991-1998)
LOGISTICS SERGEANT 1986 - 1994
US ARMY, Topeka, KS and Saudi Arabia – Logistics and Maintenance
Oversaw direct strategic parts sourcing, materials management, inventory control and master data records. Maintained physical supply chain processes, workflows and position responsibilities to improve replenishment effectiveness and efficiency in combat and non-combat environments.
EDUCATION
University of Phoenix – MBA – Masters of Business Administration
Wichita State University – Bachelors of Business Administration
TECHNOLOGY and DISCIPLINE EXPERIENCE
WMS – Manhattan Associates / Helix / Microsoft Dynamics / Axapta, 5S, Avaya, CMS, CRM Software, RT1000, Nice, Witness, Kronos, ETime, Six Sigma, ISO 9001, Lean Manufacturing, JIT – Just-In-Time Inventory, TQM – Total Quality Management, CPI – Continuous Process Improvement, AS400, Microsoft Office Suite – Outlook, Word, Excel, PowerPoint, Visio, Access, Project.
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