Customer Service Machine

Irais Infante

***** ** *** ** ***** FL ***** 305-***-**** **********@*****.***

Objective

Seeking an opportunity to obtain a patient care position where I can apply my professional skills and my knowledge.

Education

FLORIDA CAREER COLLEGE MIAMI, FL

Medical Front Office Billing and Coding Diploma Program 06/2016 – Grad date: 03/2017

Carol J. Buck’s Online Internship for Medical Coding/ (Virtual) 200 Hours 02/2017-03/2017

Code medical reports/Filling Virtual Claims/Billing and coding /Diagnostic & Procedures

Electronically transmitted/ Data Entry/Collections/ Insurance Verification/ Insurance Coding

Skills & Abilities

Strong attention to detail

Responsible, reliable, and friendly

Able to work a flexible schedule

Medical Front Office Procedures

Anatomy and Physiology Terminology

Computer Applications

CPT, ICD-10 CM, HCPCS Coding

HIPAA Certified

Bilingual (English, Spanish)

Experience

CASHIER HOME DEPOT 10/2016 - Present

Providing customers with fast, friendly, accurate and safe service.

Process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area.

Proactively seek product/project knowledge to provide customers with information and identify selling opportunities.

Follow all policies and procedures to ensure that shrink is minimized.

Position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.

SEWING MACHINE OPERATOR SAINT GEORGE 05/2012 06/2016

Refer to orders for sewing garments and select appropriate materials

Ensure that all materials and auxiliary supplies are available prior to beginning work

Start sewing machinery at the beginning of a shift and test it for proper functionality

Address any discrepancies or problems faced during the testing period

Draw threads through needles and adjust machine functions to meet the requirements of the sewing project

Position materials under needles to sew them together or make patterns

Replace and rethread needles for a subsequent project or in case of the existing one needing more thread

Sew missing stitches or replacement parts in accordance to repair instructions provided

OPERATIONS WORK TEAM LEADER PECHKAM INC 02/2002/06/2011

Ensure the team's performance and accountability to zero defects.

Identifying and solving department problems that cause poor quality.

Partner with customer service and corporate quality teams to ensure the identification of quality issues and their root causes, as well as, designing and implementing solutions.

Responsible for continuously improving the processes of operations by eliminating the seven forms of waste and creating processes that add 100% value to the customer.

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