Customer Service Sales
Resume:
Jatoya Glover
Tampa, Florida, United States 33612
Tel: 813-***-**** Email: ac1r7r@r.postjobfree.com
Experience Ultimate Medical Academy Nov 2016 ~ Jul 2017 IT Representative
Resolve and diagnose computer problems, monitor
computer processing systems, install software and
perform tests on computer equipment.
Explained classes, book related questions, adviser or instructor issues from students.
Obtain student information such as name, address,
and DOB for security purposes.
Connected students to a multitude of resources
surrounding the students to assist in their goal of higher education.
Provided floor support by answering questions and
assisting new hires with their calls.
Handle and resolve students complaints thorough a
sister department.
Used screen sharing applications for students to
provide hands on assurance with programs and basic computer fundamentals.
Cabela's Jun 2016 ~ Nov 2016
Customer Service Professional
Great sales and customer service skills in person or over the phone
Review invoices both paid and outstanding and
record them for future reference.
Investigate customer spending trends to ensure
security and catch possible signs of fraud or loss of card.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into
computers.
Assist customers in signing up for a paperless
account to have invoices sent through email and paid online whenever possible.
Process payments in terms of cash, checks and
credit cards.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
T-Mobile USA Mar 2015 ~ Jun 2016
Telesales Representative
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into
computers.
Provided floor support by answering questions and
coaching new hires and other team members with
their calls.
Adjust sales scripts to better target the needs and interests of specific individuals.
Handle and resolve customers’ complaints
Explain products’ value and capabilities to customers Process payments in terms of cash, checks and
credit cards.
Verizon Mar 2014 ~ Mar 2015
Telesales Respresentative
Outbound sales position where we contacted existing customers.
Change devices and plans that best suits the
customer.
Explain products or services and prices, and answer questions from customers.
Verify customer information such as name, address, and payment method, and enter orders into
computers.
Handle and resolve customers’ complaints
Explain products’ value and capabilities to customers Speedway Jun 2013 ~ Mar 2014
Cashier
Explain products or services and prices
Process payments in terms of cash, checks and
credit cards
Check gas pumps
Highly skilled in operating cash registers and adding machines
Hands on experience in preparing
Excellent customer service orientation
Exceptional written and verbal communication
Lift up to 40lbs for items being shipped in
Skills Punctuality & ready-to-go outlook on life
Ability to motivate and give inspiration
Tolerant and flexible to different situations.
Leadership
Decision making, problem analysis, use of judgment and ability to solve problems efficiently.
Strong verbal and personal communication skills.
Organization and prioritization
Self motivated, initiative, high level of energy
Accuracy and Attention to details.
Technological and Key sales and marketing skills
Education Gaither High School Sep 2011 ~ Jun 2013
Diploma
Florida State University Jun 2013 ~ Nov 2019
Working On, Criminology
I am planning to double major in Criminology and
Psychology.
Language English Proficiency
References Brent Kelly - Wal-Mart
ac1r7r@r.postjobfree.com / 813-***-****
Raetoria Causey - Amerifleet Transportation
Katrina Howard - GM Financial
Malcolm Shines - University of South Florida
Contact this candidate