Data Entry Customer Service

Melissa Carosello

*** **** ****** ******, ** ****8 717-***-**** **********@*****.***

Objective

Seeking a position with a reputable organization in which my experience can be a positive influence on the growth of company.

Experience

January 2012 – Present DRT Transportation Lebanon, PA

Logistics Coordinator / Supervisor

Managed brokering freight, third party logistics, dispatched and assigned transportation vendors based on client demands and service requirements.

Handled cold calling carriers and negotiating rates.

Received and maintained data for brokerage customer orders.

Ensured adherence to internal and external customer requirements through efficient, profitable, and timely movement of freight.

Ability to process and book a high volume of freight transactions.

October 2009 – January 2012 Lancer Transportation Springfield, MA

Logistics Coordinator

Primary daily duties included brokering freight, data entry of customer orders and partner carrier information and rate negotiations.

Maintained strong customer relationships by providing excellent customer service through strong verbal and written communications.

Grew partner carrier database through networking and cold calls.

June 2006 - October 2009 Palmer Dedicated Logistics Springfield, MA

Long Haul Dispatcher

On a daily basis dispatched between six and thirteen full time, long haul drivers. This included booking all loads, resolving any delivery issues as well as negotiating truck rates and accessorial charges.

Weekly my responsibilities included processing driver’s payroll, tracking and approving driver’s time off and vacation requests as well as reporting weekly and monthly numbers to the department manager.

On call twenty four hours a day including all weekends and holidays throughout this position via company cell phone and email.

January 2003 – June 2006 Sulco Logistics Springfield, MA

Logistics Coordinator

Daily responsibilities included data entry of freight orders, routing of freight, booking trucks, truck rate negotiations, load tracking and tracing and maintaining good relations with customers as well as with partner carriers.

Daily and monthly detailed and summary reporting of detention charges accrued at shipper. Approval and/or denial of detention charges for partner carriers. Researching short pays and overdue freight bills, and approving of freight bills from partner carriers.

References

Todd Goodrich 413-***-****

Kelly Lamson 804-***-****

Dave Demers 413-***-****

Rick Poulos 215-***-****

Contact this candidate