Customer Service Data Entry

Sarita A. Hayes

**** ******** ******

Sacramento, CA. 95820

916-***-**** ***********@*****.***

Objective

To secure a position where I can utilize my exemplary customer focus skills, bringing experience and exceptional customer service.

Summary of Qualifications:

Current and prior experience affords me to offer a high level of personalized service, through providing 5 star meals to our residents. As a Supervisor, I have direct oversight of the dining areas including staffing, training, supervision of dining room servers. I have knowledge of sound supervisory practices and team building. Ability to conduct coach and counseling sessions as needed, with written documentation of outlined goals. Emphasized effective time management skills, demonstrated good judgement and decision making skills. I have a strong work ethic, with excellent interpersonal service skills and team building. Competency with multi ACD Lines, Electronic Patient Management system, Medical Terminology.

Professional Profile

Experience

SUPERVISOR, SODEXO, INC. 6/2013-CURRENT

Responsibilities- Directly supervise food-service associates in accordance with policies, procedures. Maintain the day to day operations of the dining areas including staffing, training, managing time off request, payroll, overseeing special events, private functions. Proficient with MS Office, Word, Excel, Outlook. Dedicated to providing a pleasant dining experience for all residents and guest

ADMINISTRATATIVE ASSISTANT, PROFESSIONAL TEK SERVICES 2/2000-6/2013

Assist in the day to day operations, scheduling meetings, Maintaining staffing, payroll, billing & Invoicing. Trains employees; plans, assigns and direct work; appraises performance, rewards, addresses complaints and resolves problems. Performs other duties as assigned.

CUSTOMER SERVICE MANAGER, RYAN INTERNATIONAL AIRLINES/ 6-1998-6/2013

Communicated public address announcements, safety demonstrations, effectively communicated written detailed reports pertaining to coach and counseling sessions, with written documentation of outlined goals. Emphasized effective time management skills, demonstrated good judgement and decision making skills, strong work ethic and excellent interpersonal service skills.

SUPPORT SERVICE COORDINATOR, KAISER PERMANENTE MEDICAL GROUP-01/1974-6/1998

Provided computer training to new Physicians and staff, performed various administrative duties including data entry of Patient demographics. Compiling statistical information based on telephone trends, analyzing to produce departmental telephone trends. Updating standard operating procedures to reflect current practices. Familiarity with Labor Unions, interpretations.

Education 6/1974-6/1976

Chabot College, Hayward, Ca.

References

Available upon request

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