Technical Support Customer Service
Resume:
Elena Villalpando
Apt #***
San Antonio, Texas
78205
***********.*****@*****.***
Objective: A track record of outstanding customer service and performance. Clear communications and strong writing capability, a team player with cross-functional awareness and above average work/time management skills.
EXPERIENCE :
AT&T transportation compliance
AT&T - San Antonio, TX
February 2015 to Present
Responsibilities
REQUESTING MOTOR VEHICLE DRIVING REPORTS Medical card Drivers license and all other documents needed to keep at&I drivers in compliance with the states . Keeping files and records of drivers to be compliant with the 50 states
Accomplishments
Helping department to go paperless
Skills Used
Writing on Adobe and my exel and plenty of other computer programming skills
Bilingual Case Manager
BUSINESS SOLUTIONS-
EXECUTIVE SECRETARY
Answering phones
Scheduling repair appointments
Sales and part services
BCFS HHS
06/13-present
Assess clients’ personal needs and help to obtain resources to meet those needs. Advocate with human service, health, court, and juvenile justice systems to resolve issues facing clients.
Develop detailed Individual Transitional Plans for each client, meet with and assess progress, and maintain up to date student files.
Regular assessments of clients’ basic needs and progression in the Individual Service Plan.
Measurable Deliverables:
Complete initial intake assessments on all new clients within program guidelines.
Review and submit Transition Plans at each face to face client contact.
Provide monthly summary of activities as set forth by Program Director by the deadline.
Student/client files will be maintained according to all BCFS, DOL and TWC standards.
Enter required ETO data for all clients within two business days of client contact and submit monthly reports as specified by Program Director by the required deadline every month.
Other Responsibilities:
Attend circle of support, agency meetings, as required.
Youth crisis management.
BEXAR COUNTY ELECTION DEPT 1/6/14. -Present •RECEIVING BALLOTS And DATA ENTERY ALL VOTERS STATUS TO HAVE READY FOR ELECTION DAYS
•RECEIVING MAIL AND SCANNING
ANY AND ALL VOTERS TIME SENSITIVE INFORMATION AND DOCUMENTS
•ANSWERING CALLS FROM POLL SITES AND VOTERS
Wells Fargo Loss Mitigation 10/08 - 04/10
•Responsible for performing a variety of loan documentation duties.
•Functions include: processing, and compliance on loans.
•Reviewing completed loan packages against system data
•Correcting errors to loan packages and/or system data, obtaining missing information may resolve exception processing issues.
•Assisting with collecting documents for loan Modifications and short sales with borrowers and realtors.
CITY Of SAN ANTONIO 311 customer serviceRepresentative 11/05-10/08
•Taking calls from the citizens for different city departments
•Handling calls with the up most confidence.
•Fast past and time managed Environment.
USAA FEDERAL BANK Auto Loan Officer 9/04 -11/05
•Assisting Members With Auto Loans Over then phone
•Fast Pace Environment
•Handling very personal and sensitive material.
Valero Energy Cooperation Retail/Technical support 02/02- 8/04
•Provided technical and /or operational support to include daily operation
•Upgrades of software and hard ware, or rollouts of all retail POS/Back office
•Answered as needed incoming calls from end users
•Performing as next level of escalation for all calls originating in retails customer support/center and other technical support agents.
•Evaluated and Prioritizes all request.
•Provides second level technical support and maintained/ updated revises calls by tracking and or reporting procedures.
AT&T Communications (SBC) TechnicalSupport Tech 02/97-3/2002
•Assisted with trouble shooting for all types of voice mail
•Trained new representatives in a call center environment
•Resetting pass code using Java and Boston Technology
•Provided IT support
•Assisted with Migrations of platforms for seamlessly and non customer effective in the Texas and Northern Market.
EDUCATION
University Of Incarnate Word B.A Still in progress
St. Philip’s College
Associates of Applied Science
Architecture Drafting and Interior Design
Internship with Marshall Cleggs and Associates
Member of Designers of the Future.
!985 -1990
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