Customer Service Representative
Resume:
Ann Dillavou
Alpharetta, Georgia 30022
**********@*****.***
Professional Summary
Professionally processed 80+ outgoing and incoming calls per day providing information and service to ensure customer satisfaction
Excellent communications skills
Dependable and Reliable
Professional Skills
Microsoft Office and Microsoft Excel Proficient
Professional Phone Etiquette
Excellent Customer Service
Time Management Skills
Multi-Tasking
Work History
Verification Representative – 02/2013 – 07/2017
Clearstar Inc. – Alpharetta, Ga.
Verified past employment, education, department of transportation and professional references for multiple customers
Provided an elevated customer experience to generate a loyal clientele
Developed a reputation as an efficient service provided with a high level of accuracy
Investigated and resolved customer inquiries and complaints in a timely and empathic manner
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Server – 03/2016 - Current
Longhorn Steakhouse - Roswell, Ga.
Delivering quality service by providing a warm and welcoming environment
Assisting co-workers when possible
Effectively listens to the guests needs and concerns
Maintaining complete knowledge of the restaurant’s menu
Tennis Pro Shop Manager – 01/2000 – 02/2013
St Ives Country Club – Johns Creek, Ga.
Responsible for the day to day operations of the pro shop
Assisted the members with their needs
Assisted the Director of Tennis running tournaments and member events
Education History
Pontiac High School – Pontiac, Illinois
Dates of Attendance – 1978 -1982
High School Diploma
Professional References upon request
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