Customer Service Representative

Shanta Davis

Mobile: 682-***-****

ac1qxq@r.postjobfree.com

Arlington, TX 76012

SUMMARY

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

HIGHLIGHTS

Active listening skills

Adaptive team player

High customer service standards

Customer advocate

EXPERIENCE

Customer Service Representative

Grand Prairie, TX

Penske Logistics (Contract)/ October 2016 to June 2017

Maintained up-to-date knowledge of company policies regarding payments, products and state requirements. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.

Customer Service/ Sales Consultant

Canton, MS

Nissan North America / February 2014 to October 2016

Educated clients on their existing coverage and plans.

Presented and clearly explained warranty and or policy options to clients based on their needs and goals.

Processed applications, payments, corrections, and cancellations.

Customer Care Assistant

Ridgeland, MS

Xerox/ January 2011 to February 2014

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.

As a Customer Care Assistant working in a call center environment, I worked to support customers with their accounts.

My responsibilities included the following:

Navigated through multiple computer applications with speed and accuracy.

Worked with customers to resolve inquiries.

Provided troubleshooting assistance to customers

Accepted and implemented coaching and feedback to achieve individual and team performance goals.

Maintained a high level of world class customer service/professionalism to a wide range of customers.

Recommended products that best suit the customer.

Read and interpret documents.

EDUCATION

Certification: Cosmetology/ Barbering /Esthetics

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