Benefits Knowledge 5 years of exp Benefits/Payroll Processing Tracking

PROFILE

A result-oriented and performance driven professional with promising over 5 years of experience.

Strong, positive and a problem solver.

Subject matter expert on Aon’s Processes and assists team members in defining business requirements.

Diligent learner and ready for new challenges.

Works well with coworkers and excellent analytical and problem solving skills.

Proactively communicates all process changes and improvement to ensure business readiness.

Helping stakeholder teams and work independently.

Engaging appropriate stakeholders throughout the project.

Creating alignment between stakeholders from multiple levels of the organization.

Building processes / improving processes / defining processes.

Experience in Excel, Word and PowerPoint.

Excellent research and gather information from all sources to provide best solutions to clients/stakeholders.

EDUCATIONAL SUMMARY

Diploma in Public Relations and Marketing (2010-2011)

YMCA, New Delhi, India

Advertising - Principles and Practices, Advertising Management & Marketing, Graphics & Print Production, Media Creativity, Job Skills Strategies & Social media.

Integrated knowledge of media and business strategies.

Bachelors of Economics (2006-2009)

Delhi University, New Delhi, India

Courses Studied Micro and Macro Economics, Statistics, Econometrics, Economic History, Economic Development.

ACCOMPLISHMENTS

Received THE PREMIER TEAM award for maintaining the quality in daily deliverables of the team.

Two role progression from a Process Associate (Oct 2011) to Benefit Analyst in Oct 2012 to Sr. Benefit Analyst in Oct 2015.

Opportunity to work with one of the biggest State client of AON.

Transitioned two FTEs approved and work from North America to India.

Four approved process improvement ideas from my pod.

Collaborated in two successful projects – Handling new client from DAY 1 of getting live from India and handled ACA – Affordable Care Act issues of our business group and got a Gold Award for these two projects

Participating in client calls and providing them best resolution for ongoing challenges.

WORK EXPERIENCE

1.AON HEWITT (Gurgaon, India) - Sr. Benefit Analyst (Oct2011 – Aug’2016)

Resolving critical participant issues by researching client requirements and benefit guide.

Creating adhoc reports in support of client and to support delivery functions.

Leading and working closely with a pod of five colleagues along with 10 clients (team members, team developers and Benefits Analyst) to ensure timely delivery of quality work.

Performed critical tasks and processes manually which required benefits knowledge, analysis and interpretation.

Auditing team’s deliverables.

In- depth analysis of all initiatives impacting Business Operations Team.

Identifying the training needs and enrolling colleagues for their skill development.

Review testing plans as and when required and report potential risks and gaps.

Ensuring appropriate access for all colleagues in team & auditing it periodically.

Training new hires and coworkers on tools and processes.

Conducting info share session for our team to share best practices.

Attendance, Leave management, Backup Planning, Work balance in team.

Worked with Benefits Operations Manager to recommend process improvements and training opportunities.

Client Relation Management, Ensuring customer satisfaction.

Client Quality review and continuous improvement plans.

Independently handling client issues and responding them in accurate manner.

Working towards end-to-end client delivery through India by actively participating on client calls.

Apart from work, arranging fun events for team and providing ideas for team.

Participate in team building activities.

2.Marketing Services International (Delhi) – Business Consultant (Jul2009- Jun2010)

Maintaining professional relation with clients like Reliance Industries, Indian Oil and Essar etc.

Extensive Research on business and market trends.

Improve communication with clients, stakeholders and internally smooth operations.

Quality assurance, estimating and improving delivery as well as reducing operational cost.

Keep up to date on technology and market changes.

Development of business strategy.

ACTIVITIES AND INTERESTS

Love to travel and explore new places.

Music and fashion lover.

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