IT Support

SUMMARY

Accomplished Computer Technician with a rapidly increasing range of industry experience

looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company. SKILLS

Working independently

Web application design

System administration

Linux (Ubuntu)

PHP

HTML

CSS

jQuery

JSON

C

Windows Server 2003

Windows XP

Windows 8

Strong communication skills

Working with large data sets

Object-oriented design

Computer vision

NoSQL database systems

Cloud computing

Analytical reasoning Order processing

Microsoft Office proficiency

Query MS SQL

Microsoft Excel certified

Administrative support specialist

Advanced MS Office Suite knowledge

Active listening skills

Adaptive team player

Microsoft PowerPoint

Microsoft Word

Data entry

Customer service

Strength in regulatory reporting

Strong organizational skills

Advanced computer proficiency (PC

and Mac)

Flexible team player

Superior research skills

Bilingual

Spanish

English

PERSONAL INFORMATION

I am a very proactive, responsible, helpful, honest at work. I am additionally very analytical and calculating on tasks that require work and always try to innovate processes to obtain good performance

EXPERIENCE

Systems Analyst

Caracas

Townhall El Hatillo/ Feb 2015 to Aug 2016

Performing maintenance on computers, printers, networks, laptops and automated management.

Prevented store losses using awareness, attention to detail and integrity. Organized weekly reports for the department to track success. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Resolved product issues and shared benefits of new technology. F .

Eduardo A

Fernow

*********@*****.***

Tampa, FL, 33614

Guaranteed positive customer experiences and resolved all customer complaints. Assembled and installed wiring, electrical and electronic components. Reassembled equipment after completed repairs.

Applied best practices of software development while staying abreast of advances in the practice.

Fixed bugs as they were encountered.

Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.

Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.

Provided recommendations for resolving defects.

Oversaw local IT infrastructure including servers, security, networking, storage systems and desktop.

Configured, maintained and provided trending and performance analysis of enterprise class storage systems.

Systems Analyst

Caracas, Venezuela

Corporacion Easyaccess/ Aug 2013 to Mar 2014

My job was to perform installation and maintenance of the access control equipments. Organized weekly reports for the IT department to track product success. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client.

Troubleshot and resolved internet connectivity and general software and hardware issues.

Analyzed key metrics to measure product effectiveness. Identified product problems and strengths and collected data on the customer experience.

Computer Technician And Sales

Caracas, Venezuela

DAT-Electronics/ Sep 2011 to Aug 2012

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Successfully interacted with customers and retail buyers to expedite orders. Resolved product/policy issues and shared benefits of new technology. Guaranteed positive customer experiences and resolved all customer complaints. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.

Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Established requirements for new systems and modifications. Provided recommendations for resolving defects.

Teacher

Instituto Keys - Caracas, Distrito Capital Jul 2007 to Jul 2008 Mcdonald Crew Member

Saint Petersburg, FL

McDonald/ Mar 2004

Computer Technician

Valencia, Venezuela

PC@ctual/ Jul 1998 to Nov 1998

My job was to assemble, repair computers and design advertisements for products. EDUCATION AND TRAINING

Master of Science: Computer Science

Universidad Nueva Esparta 2016

Caracas, Venezuela

Computer Engineer

Master of Science: Computer Science

Lourtec 2014

Caracas, Venezuela

Microsoft Solution Developer

Master of Science

Gala Institute 2014

Caracas, Venezuela

C / C oriented Programming Techniques Course. 36 Hours Java Programming. 36 Hours

Visual BASIC 2005 Programming. 36 Hours

Technical: Computer

American Academy 2006

Caracas, Venezuela

Title of maintenance and repair of micro

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