Customer Service Sales
Resume:
Ana Heredia
**** * *** ********* #**** San Antonio Texas
*************@*****.***
Objective
To earn and establish a management position at a successful company, that also gives opportunity to advance.
Experience
2017- Current ITEX in San Antonio San Antonio, Texas
Trade Director / Account Manager
•Operate as the lead point of contact for any and all matters specific to customer account management
•Build and maintain strong, long-lasting customer relationships
•Negotiate contracts and close agreements to maximize profit
•Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
•Ensure the timely and successful delivery of our solutions according to customer needs and objectives
•Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
•Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
•Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
2017- 2017 Zachary Hospitality San Antonio, Texas
Guest Service Agent / Hilton Placio Del Rio
Handle guest check in and check out professionally.
Maintain hotels high standard of service.
Collect payments following all cash/check/credit card procedures.
Read through logs to determine day’s events in order to best accommodate all guests.
2016-2016 Walt Disney World Lake Buena Vista, Florida
Guest Service Agent / Disney Animal Kingdom Lodge
Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing.
Provided excellent customer service, tourism information and completed end of shift reports.
Address complaints the guest might have faced during their stay.
Recognized for ability to handle and resolve conformational guest situations.
Collect cash and managing a large cash drawer.
2016-2016 Walt Disney World Lake Buena Vista, Florida
Merchandise / Disney Grand Floridian Resort
Provides excellent guest service to 5,000+ guests daily.
Accurately handled cash transactions of over $10,00 daily.
Approaching anywhere from 20-50 guests per hour and engaging them in conversation.
Preparing packages for shipping/delivery.
Stocking and cleaning shelves and carts.
2015-2016 Schulte Hospitality San Antonio, Texas
Front Desk/ TownePlace Suites
Responded to guest inquiries and in a timely, friendly and efficient manner.
Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel service, hotel events and local and community events and attractions.
Education
2012-2017 Texas A&M International University
B.A. in Marketing In Progress
B.A. in Management Information Systems In Progress
Additional Skills
Experience with Lilo, OnQ, Fosse, Maximo, and Synergy.
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