Manager Quality Control

Royce Jackson **** N.Beltline rd Irving Tx *****: 214-***-****

ac1qrq@r.postjobfree.com

Objective: Seeking a Supervisory / Managerial production position with an opportunity to be an outstanding employee and a great representation of the company. To be a part of a team environment with a progressive organization which will utilize my skills to be an outstanding employee for representation of the company.

Fifteen years of Managerial in Supervising experience in a production or retail environment. Hands on manager who leads by example.

Strong people skills, highly capable of training and developing employees. Work experience:

2014-Current: Canon Solutions

Site Supervisor: Mail Room

Responsible for Managing the Irving Texas mail room site by planning, organizing, directing and controlling all operations functions. Scheduling and organize staff assignments,facilitate in promote the professional development of staff. Manage daily workflow to ensure on time completion of jobs and other critical production and fulfillment deadlines. Oversee the generation of daily and monthly departmental goals. Formulate partnerships with clients contacts to achieve a high level of customer satisfaction.

2001- 2013: Charles Schwab Mailing Co

Coppell, TX Day Shift Production Supervisor

• Responsible for the efforts of 15 mailing associates, duties included monitoring and maintaining the production floor, training, planning the day to day work schedule, directing and controlling all inserting operational functions, monitoring of all inserting activities and communicating ideas, problems or concerns with the Manager. I also performed randomly quality control checks to ensure that we are in compliance with all U.S postal compliance regulation.

2000-2001 Walgreens Drug Store Dallas, TX

Assistant Manager

Helped manage one of the Dallas sites. Ensure the fiscal well-being of the center by planning, organizing, directing and controlling all operations, functions, resources and personnel. Maintained an efficient and profitable operation in compliance with company policy; leading the center staff in accomplishing revenue goals, quality standards, and client satisfaction. Manage all areas of production including inventory control, store ordering, as well as problem solving with employees in customers.

Sears Mail Center, Dallas, TX

Lead/Manager (1991-2000)

Managed the daily operations of 15-20 employees. Other responsibilities included: training, performance reviews, hiring, implementing new ideas, and directly communicating with business partner as well as Directors in other Managers within my organization. Select jobs appropriately based on time management, employee knowledge, and strengths, to produce the highest degree of efficiency. Assist in other work areas when needed without prompting. Assist in the overall scope of Sears for customer tours. Train new operators on mailing equipment and quality control procedures. Oversaw all areas of production including inventory control, problem solving, site records and personnel scheduling.

Accreditation’s and Licenses:

Pitney Bowes - Series Eight Inserter, Direct Connect, Insite and OMS (Operations Management System) IBM- DTS (Document Tracking System) Awards received:

Certified Manager Certificate 1999

Professional Associates Certificates Course:1994-1997: Includes Basics of Coaching, Employee Relations, and Applying Human Resource and Procedures.

Education: Justin F. Kimball High School 1985-1989 Mount View Community College1998-1999: Studied Business Management

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