Christopher K. Howe

***** ***** ***** *****, ******** CO 80132 ac1qrp@r.postjobfree.com 719-***-****

SKILLS SUMMARY

Technical Account Manager supporting Fortune 500 Companies

Program planning & Schedule management

Experienced in procuring Service Level/Maintenance Agreements and equipment

MS Office including MS Project, Excel

Security experience supporting DOD/Military and Private Sector contracts ensuring compliance with related Regulations and Standards

Various 6 Sigma tools

Self-driven, but also works well in team environment

USAF Electronics and Radar Training and Maintenance/Repair Experience

Flight simulator maintenance for USAF (WST B-52)

Hampstead Town Budget Committee

Redhat Linux vs 5 and 6.

ACTIVE SECRET CLEARANCE

Previously held U.S. Government Top Secret/SBI Clearance current SECRET

Hampstead GOP Treasurer

Windows 2008 Server

VM Ware

TCP/IP, DNS, DHCP

EXPERIENCE

2015-

4/2016

2013 -

2015

COMPUTER HELPDESK SUPPORT

iTech – Denver, CO

Provide technical support for the GPS OCX program Operations for a variety of systems. Provide real-time customer problem resolution in both Unix and Windows environments. Added accounts and reset passwords with Active Directory as well as LDAP. Scripted procedures to simplify tasks such as root password resets over multiple nodes and shutdown nodes in an environment.

SERVICE ASSOCIATE

Hannaford Bros. – East Hampstead, NH

Provide customer service in Meat/Seafood Department

2012 –

2014

HAMPSTEAD BUDGET COMMITTEE MEMBER/CAMPAIGN MANAGER FOR ANN HOWE

2008 -2012

AFLAC

Independent Agent – Peabody, MA

Licensed Agent providing companies with supplemental health, life, and accident insurance.

Achieved Top 4 Salesman in MA

Presented AFLAC proposals to top level managers/owners and detailed option plans to employees

Responsible for sales accounting analysis reports, including weekly metrics reports to home office

2003 -2004

UNIVERSITY PHYSICIANS, INC

System Administrator – Denver, CO

System Manager responsible for 7x24, on-call, support for two HP Alpha nodes used by 150+ users. Troubleshot networking issues using Multinet trace dump using analytical and problem solving skills.

Brought my technical expertise, experience, and dedication to this smaller IT organization which ensured success of the University Physicians’ desperately needed System Upgrade Migration. This task included:

oConducting trade studies defining systems requirements and technical options,

oBuying new equipment and negotiating/procuring the appropriate Service Level Agreements

oTracking tasks to completion, as well as delivery of equipment

oPlanning and moving existing equipment to new lab facilities, and set up and configured equipment upgrade of network with four separate subnets, new printers on network (with DHCP), and Cisco routers.

oPlanned and executed a system migration to IDX Cache which was pivotal to the Company’s improvement strategies. Migration was accomplished over a weekend to ensure transparent cutover and minimizing impact to the users.

Configured and monitored System Security to ensure compliance with Federal HIPPA Regulations.

2000-2002

INTEL CORPORATION (FAB 23)

System Manager – Colorado Springs, CO

Responsible for the trade study analysis, purchase, equipment set up, system installation and configuration of the FAB23 Intel Sort Cluster (VMS, HSG Controllers, Storage Works).

Earned the Intel Components Automation System Department Award. Provided Cost avoidance and prevented a major schedule slip which resulted in a new Intel site being able to start up on-time due to my creative solution of re-purposing dormant equipment.

VMS and process improvement team member within the Intel virtual factory.

Provide 24/7 VMS support for Intel FAB 23 on-call issues.

Appointed Compaq/HP Gold Team liaison due to established relationships from previous jobs and with other Vendor teams to assist with the resolution of VMS issues.

1996-2000

DEC/COMPAQ

Technical Account Manager – Colorado Springs, CO

Top Performer on Mission Critical Gold Support Team responsible for solving high priority service calls for Fortune 500 Clients. Consistently accepted and solved the highest volume of service calls. Consistently provided the most prompt service – shortest resolution times.

Technical Account Manager responsible for five Mission Critical Accounts/Clients. Provided personal support, facilitated future sales, upgrade planning and configuration issues.

Efficiently analyzed VAX and ALPHA crash dumps to ensure specific root cause identification and accurate and complete solutions.

Partnered with Problem Managers/Engineering on escalated customer satisfaction issues.

1993-1995

SAIC

System Manager – Colorado Springs, CO

System Manager supporting USAF contract ensuring VAX 9000, UNIX, and PC systems were operational and running optimally. Responsible for all system management responsibilities including user account creation, group and permission assignment as well as installation of new hardware, software, and layered products.

1991 -1993

TRW CORPORATION

System Manager/System Programmer Analyst – Colorado Springs, CO

System Manager responsible for the USAF Command Center Processing and Display Subsystem Replacement (CCPDS-R) program.

1990 -1991

PRODUCTIVE DATA SYSTEMS

Alpha and VAX VMS System Manager – Colorado Springs, CO

Technical Consultant responsible for the Denver Water Board computing system upgrade. Provided technical expertise to optimize existing equipment from standalone nodes to clustered system and upgrade/configure operating system for maximum optimization.

Conducted trade studies and analysis, presented results to DWB Board members. Report was well received and contract was awarded. Planned and executed upgrade. Completed 3 months ahead of schedule.

Devised a much needed back up schedule, created automated scripting, and wrote procedure.

1982 -1990

UNITED STATES AIR FORCE - E5 Staff Sergeant

VMS System Manager

Computer System Security Officer (CSSO) and System Manager for USAF Granite Sentry Program VAX Clusters on a mixed interconnect cluster, using networking hardware (DELNIs, DEMPRs, and H-4000s), and thick and thin wire Ethernet.

Repaired and maintained Radar equipment on USAF assets. Electronics and radar certified.

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