Customer Service Machine Operator

Objectives

My aspiration is continuing my career in networking and cyber security. I am seeking full time employment focusing on improving the business and growing my career.

Education

G.E.D. from the Adult Education Center of Danville, VA (05-21-2001)

•I.T.T. Technical Institute of Dayton, OH (majored in electronics)

•16 years experience in customer service

•Former Top Performer for Time Warner Cable

•Well versed in Installing, and trouble shooting cable, internet and WIFI, and digital phone services

Experience

TIME WARNER CABLE (12 –2012 TO 04-2016)

SERVICE TECHNICIAN (SOUTHWEST OHIO-MIDWEST CENTRAL OHIO)

PRECISION BROADBAND INSTALLATIONS INCORPERATED

-INSTALLATION TECHNICIAN FOR TWC INSTALLING CABLE, INTERNET, AND DIGITAL PHONE

E.B.I of DANVILLE, VA

-SHIPPING CLERK

PACKAGING CORPERATION OF AMERICA (MIDDLETOWN,OHIO)

FLEXO PRINTING PRESS OPERATOR

SCHWAN’S FOODS

-HOME DELIVERY DRIVER

UNITED STATES ARMY (FT, CAMPBELL,KY)

-11 B OF THE 101ST AIRBORNE DIVISION 3/502 INFANTRY REGIMENT

Skills

•16 YEARS CUSTOMER SERVICE TRAINING

•FORMER ASSITANT MANAGER FOR TACO BELL INC.

•STRONG TECHNICAL AND ELECTRONICS BACKGROUND

•WELL VERSED IN MICROSOFT EXCEL, POWER POINT AND MULTIPLE FORMATS.

•6 YEARS EXPIERIENCE IN THE CABLE INDUSTRY (IN HOUSE TIME WARNER CABLE)

•ACHIEVEMENTS/REWARDS

•-(TIME WARNER CABLE) TOP PERFORMING CABLE TECHNICIAN AND CURRENT RECORD HOLDER FOR INSTALLS. (191 INSTALLS WITH ZERO TROUBLE CALLS SET IN JANUARY 2012.)

•-(TIME WARNER CABLE) DISCOVERER OF THE INTERGRATED H.D. SYSTEM FLAW. (SAVING THE COMPANY FROM A 63.2 MILLION DOLLAR OVERALL LOSS.)

•-(I.T.T. TECHNICAL INSTITUTE) WINNER OF THE 2011 CHAMPAIGNE SCHOLORSHIP OUT PERFORMING 2200 OTHER HOPEFULL CONTESTANTS. (G.P.A. 4.2) -(PACKAGING CORPERATION OF AMERICA) TOP PERFORMING MACHINE OPERATOR 85 PLANTS WORLDWIDE (AVERAGING 1 MILLION PLUS UNITS A MONTH)

•-(TACO BELL) YOUNGEST KEY HOLDER FOR TWO LOCATIONS SIMULTANEOUSLY IN OHIO HISTORY (17 YEARS OLD)

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