Hal Hayward Ellis Jr

*** ******* **, *******, **, 94544

510-***-****

ac1qq0@r.postjobfree.com

Summary

IT Engineer with 9 Years of Information technology experience with business, medical and federal government computer systems.

Computer Skills

Windows 7, Windows 8, Windows 10, Microsoft Office Suite 2010/2012/2016, SharePoint, Hyper –V, Microsoft Lync

Windows Server 2003/2008 R2, Exchange Server 2010/2013/2016, Windows Small Business Server 2008/2011

Microsoft Threat Management Gateway (TMG), VMware, Symantec Endpoint Protection, Various VPN services (Cisco, FortiGate).

Mac OS, Google Suite, Salesforce, Peachtree, QuickBooks, Various Electronic health records software, Various Anti-Virus Software, Back up and disaster recovery, Dell FX-2 servers.

Experience

Client Support Engineer May 2017- Present

Coretelligent (San Francisco Bay Area)

Provide Onsite and Remote "white glove" support to clients via a ticket system, phone, and remote connection.

Multitask on numerous issues in a fast-paced environment while tracking time worked.

Clearly detail the steps that were taken and the work that was done for each issue.

Create and maintain detailed documentation.

Work independently and as a part of a team; collaborate with other engineers and departments

Monitor devices and respond to alerts related to Exchange, site-to-site connectivity, AD replication, etc.

On-board & off-board users, including computer/device configuration and account creation.

Resolve complex issues involving a variety of systems, technologies, and vendors such as mail, antivirus, printers, firewalls, spam filters, phone systems, file sharing services, backups, and SSO.

Occasionally assist at client sites with projects

Systems Administrator May 2013- Present

CGI Federal/ San Francisco Passport Agency (San Francisco, California)

Provide end user IT support for over 80 users as well as management of exchange mailboxes at the San Francisco Passport Agency.

Execute daily tasks such as maintaining backups, system health, hardware maintenance, user management through Active Directory, workstation reimaging, and management of 12 virtual file/print/exchange servers.

Maintain and administer the Travel Issuance Document System used to issue passports.

Report systems status directly to local Department of State management.

Meet compliance with technical, security and administrative guidance instruction, and direction as provided by Department of State regulations.

Network Engineer Oct 2012-Apr 2013

Apex Technology (Cornelious, North Carolina)

Member of managed service provider IT team supporting over 40 clients.

Provided remote and onsite support of windows servers and workstations.

Installation/Upgrade of a wide variety of business, manufacturing, medical (EHR) software.

Extensive amount of documentation and administration relating to each client’s site.

Maintained a level of Professionalism by providing outstanding customer service to end users.

Information Systems Technician Second Class Petty Officer Sept 2007-Sept 2012

United States Navy

Primary Responsibility: Maintain network security for 5,000+ End users.

Help Desk Troubleshooting, account management, and workstations accountability.

Performed Server Maintenance and Installation of 3rd part software.

Network Monitoring of users and outside threats.

Provided guidance and training to junior members of IT team on topics such as network security and troubleshoot techniques.

Design and implementation of end user IT training.

Honorable Discharge

Education & Certifications

CompTIA Security+ June 25th 2010

Kaplan University 2012-Present

Working toward Bachelors in Information Technology (Expected graduation 08/2016)

Contact this candidate