Manager Operations, Project

Profile: Accomplished, results oriented, operations manager with over 10 years of experience in daily operations.

Experience: NuWay Service Company Mamaroenck, NY

**/**-******* ********** *******

Manage a team of 45 installation/repair HAVC technicians

Handle all dispatching of service calls

Submit payroll for all technicians on a weekly basis

Generate daily, weekly service reports for management

Responsible for ensuring work flows and job schedules are properly planned

Conduct quarterly and yearend inventory counts

Handle all procurement of parts and equipment

Inventory management

Assist with establishing new customers via sale calls

4/05-6/10 OUS Communications, LLC Mamaroenck, NY

General Manager/Owner

Managed a team of 35 installation/repair technicians throughout the NYC telecommunications market

Processed all upsell units

Tracked productivity for all employees

Meet and exceeded key business metrics and goals

Responsible for ensuring work flows and job schedules are properly planned

Prepared a variety of reports and correspondence including data in reference to project benchmarks, projected growth, and quality assurance trends

Handled all aspects of inventory management

Maintained technician’s daily schedules

Maintained in depth understanding of company's technology, products, and services

Hired and trained all employees

Processed weekly payroll

6/03-4/05 MasTec – Advanced Technologies, Pine Brook, NJ

Regional Operations Manager

Managed a team of 20 universal agents of CSR’s/Dispatchers

Responsible for all work orders done in Northern and Central NJ

Designed management areas in New Jersey to ensure proper workflow

Managed daily calendar, scheduling, and routing all work orders

Ensured work orders were closed correctly with the correct billing or rate codes

Developed reports for management illustrating past open work orders and missed timeframes

Approved weekly payroll

Reduce overtime by ten percent

Resolved all escalation issues within 48 hour response time

1/96-6/03 RCN Corp., New York, NY

Operations Manager

Supervised a team of 30 installation/repair technicians throughout the NYC telecommunications market

Processed all upsell units, and productivity for all technicians on a continual basis

Developed workforce available to cover quota for work sectors and available manpower on a daily, weekly & monthly basis

Managed technician, external and internal customer issues on daily basis

Assisted the Director of Operations in developing reward system for technicians

Performed quarterly and yearly performance reviews on all technicians

Computer Skills: MS Office, A+ certified, Oracle, ICOMS, Cable Data, DOCSIS

Contact this candidate