HR, Administrative Assistant
Resume:
Zyda Watkins
Keller, TX, **244
***********@*******.***
OBJECTIVE
Seeking an opportunity within a company that rewards hardworking and dedicated workers; where my exceptional skills will be fully utilized.
CAREER SUMMARY
Pro-active, enthusiastic self-starter Administrative professional with over 10-plus year track record in customer service, HR, marketing and office management. Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity.
EMPLOYMENT
04/2017
02/2010
M6 CORPORATION (PTY) LTD (SOUTH AFRICA)
Customer Service Manager
Duties
Improved customer service experience through full compliance with Service Level Agreements and regulatory requirements
Point of contact and managed case load activities, ensuring the customer had no reason to call back and have cause to complain due to poor communication
Communicate regularly with supervisory teams to ensure work is delivered
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports (weekly and monthly)
12/2008
02/2006
GAC QATAR W.L.L. (QATAR)
Human Resources Manager
Duties
Provide recruitment, orientation, training and supervision
Oversaw performance evaluations, progressive discipline, mediation of staff disputes and grievance procedures
Corresponded directly with managers to verify anticipated job requirements
Answered benefit questions to all staff
Provided support, direction and expertise to payroll
GAC QATAR W.L.L. (QATAR)
Consular Assistant – Swedish Embassy Abu Dhabi U.A.E
Duties
Served as the conduit to Swedish Embassy Abu Dhabi UAE for Swedish nationals based in Qatar as well as assist Swedish nationals based in Qatar with passport issuance as well as visa assistance for non-Swedish nationals
08/2005
11/2001
DENEYS REITZ ATTORNEYS (SOUTH AFRICA)
FICA Manager (Financial Intelligence Center Act)
Duties
FICA Project Management
Managing, populating and updating the CMS Law FICA program
Implementation and maintenance of effective compliance and/or control measures
Following up and managing FICA compliance matters on a daily basis, including the maintenance of necessary records and documentation
Provision of FICA training to staff and new employees on compliance matters
Meeting with respective management to discuss FICA compliance progress and necessary courses of action, including full reporting function regarding compliance both internally and externally on stats and reports
Interaction with internal and external clients
10/2001
01/1998
SABI SABI PRIVATE GAME RESERVE (SOUTH AFRICA)
Human Resources Administrator
Duties
Created and reviewed all personnel files to ensure accuracy and completeness of information
Trained and administered training for administrative staff members
Provided high-level customized support to Director of HR (administrative tasks, such as research, severance packages, travel arrangements, composed all documentation, presentations, etc)
EDUCATION
University of Pretoria, Jhb, South Africa
Bachelor’s Degree Human Resource, 1996
Johannesburg Secondary School, South Africa 1992
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