Medical Customer Service

Jean A. Dessources

Health Science and Medical Technology Teacher

**** ***** ***** - ***** *****, CA 91910

ac1qpc@r.postjobfree.com - 619-***-****

Goal: A position in the medical technologies and/or diagnosis services

Work Experience

Medical Assistant

US Colleges/UEI/IEC

San Diego

November 2014 to June 2017

Responsibilities: Teaching theory and practice in Clinical Medical Assisting to adult students and tutoring them for NCCT

Accomplishments: preparing excellent professional medical assistants and having them working in most of the medical settings in San Diego

Skills Used: Responsiveness, Professionalism, and Knowledge

Anatomy & Physiology

Grossmont Health Occupations Center /GUHSD

Santee CA

September 2014 to present

Responsibilities: Teaching Anatomy and Physiology to adults students, preparing them for health career

Accomplishments: preparing students for healthcare career

Skills Used: Responsiveness, Professionalism, and Knowledge

Healthcare Essentials and Medical Terminology

Sweetwater ROP/CTE

San Diego, CA

July 2013 to June 2014

Responsibilities: Teaching Health Science and Medical Technology to high school students

Accomplishments: Definitively the difference between teaching adult students and teaching high school students

Skills Used: Responsiveness, Professionalism, and Knowledge

Phlebotomy/MLA Instructor

Sweetwater ROP/CTE

San Diego, CA

September 2008 to June 2014

Responsibilities: Instructing and preparing adults and high school students (12 graders) to be competent Phlebotomist / Med. Lab. Assist.

Monitoring and supervising students during internships

Accomplishments: preparing excellent professional CPTs. and having them working in most of the medical settings in San Diego.

Being the representative of Sweetwater/ROP/CTE for the Laboratory Field Services at California Public Health Department

Skills Used: Setting up Instruction, Curriculum, and Pacing Guide for the Phlebotomy and Med. Lab. Assistant program

Phlebotomy Instructor

Boston Reed College

San Diego, CA

October 2007 to January 2008

Responsibilities: Instructing and preparing foreign health professionals in an Accelerated Phlebotomy Technician and Laboratory Associate Class, under the supervision of the Boston Reed College, Welcome Back Center, and Montgomery Adult School in Chula Vista.

Accomplishments: Instructing foreign health professionals mainly doctors and nurses

Skills Used: Responsiveness, Professionalism, and Knowledge

Lab. Associate (Phlebotomist)

Alvarado Hospital

San Diego, CA

December 2006 to September 2008

Responsibilities: Responsible for all Lab processing and procedures, Supervising and training staff, Inventory control, Ordering supplies, Collecting, processing, and shipping samples to other laboratories

Performing Point-of-Care testing, Maintenance of all medical records.

Accomplishments: Responsible for all Lab processing and procedures, Inventory control, Ordering supplies

Skills Used: Performing Point-of-Care testing, Collecting, processing, and shipping samples to other laboratories

Postdoctoral Research Associate

Meharry Medical College

Nashville, TN

2005 to 2005

-Identify, establish and maintain contact with minority populations, physicians, health departments and HMOs in Nashville.

-Identify participants for recruitment from eligible patients seen in clinics and hospitals through performance of a continuous audit of medical records.

-Contact, recruit and consent eligible patients and control by posting advertisements and sending out letters followed by telephone calls.

-Administer in-person or telephone survey instruments to consented study participants.

-Collect, process, and ship study samples

-Maintain contact with study participant to ensure continued follow up.

-Participate in meetings with the study investigators and attend seminars.

-Work directly with the PI to analyze study data, develop abstracts for presentation, develop manuscripts for publication and write grant proposals to seek internal and external research funding.

- Assist with the preparation of courses in epidemiological, public health and data management.

Medical Doctor

OASIS Hospital

Tijuana, B.C.

1991 to 2005

M.D. assisting patients with all type of chronic diseases specially cancer patients

Diagnosing, testing, treating and following up with patient care

Evaluating and establishing each patient’s protocol, treatment and follow up

Education

Teaching Credential in Health Science and Medical Technology

SDCOE -

San Diego, CA

2008 to 2012

BA in Nursing

San Diego, CA

2007 to 2010

Doctor in Medical

Autonomous University of Puebla, Mexico

Puebla de Zaragoza, Pue.

1982 to 1988

Teaching Skills

Anatomy and Physiology,

Healthcare Essentials,

Medical Terminology,

Medical Laboratory/Phlebotomy,

Medical Assistant

Additional Information

QUALIFICATIONS

Over 10 years in Clinical Laboratory and Phlebotomy - Ability to follow all safety regulations - Safety and Infection control principles - Over 20 year healthcare service experience - Appropriate handling of HPC/CTP - Excellent record keeping - Routine physical assessments - Appointment Scheduling - Outstanding customer service - Written/oral communication skills - Detailed oriented - Group speaking - Interact effectively/professionally - Sample integrity - Microsoft office computer skills - Work well with no or minimum supervision - Proficient in oral/written English, French, and Spanish - High ethical and professional standards.

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