Human Resources Management

CINDY LUONG

**Applewood Drive SE, Calgary AB, T*A 7K8

Phone: 403-***-****

******@********.**; ******.******@*******.***

OBJECTIVE

To obtain a challenging position where I can commit to gaining experience in the management of business units and their correlation to each other in order to deliver value to the company.

EDUCATION

University of Calgary – Bachelor of Commerce, General (June 2017)

FNCE 473 – New Venture Finance

Analyze and determine the value of private-equity firms through the application of theory of entrepreneurial finance

Combine unique issues of private-equity firms with corporate governance and capital markets of public-equity markets

Construct an analysis of Advertiise’s business plan, identify areas for improvement, and make recommendations on those areas

SGMA 591 – Strategy Management

Combine business concepts and knowledge to diagnose and resolve strategic issues of Volkswagen’s Carbon Mission Scandal

Collaborate with five partners to formulate a consistent and strategic recommendation for Volkswagen in the United States

Analyze technology industries externally and technology companies (Apple, Google, Tata, Delta, Amazon) internally to make recommendations on current strategies issues

MGST 571 – Management of International Trade

Develop a business plan for Outlaw Eagle Manufacturing Ltd. for a business expansion into Wisconsin

Construct an optimal business strategy for Outlaw Eagle to enter Wisconsin

Perform a thorough environmental scan and legal environment of Wisconsin to evaluate and interpret relevant information for Outlaw Eagle

Provide Outlaw Eagle with recommendations on trademark protection, possible changes to NAFTA, tax requirements, repatriation of funds, etc.

Appraise the boating market in Wisconsin and estimate the total investment costs to determine a break-even sales number

Formulate a management plan for human resources, operations, and logistics to meet higher demands

Complete a risk assessment and provide a recommended solution for each risk

WORK EXPERIENCE

Tim Horton – Supervisor; Calgary, AB

April 2010 – current

Direct and coordinate operations during times of understaffing and constrained resources

Ensure consistent adherence to company protocols, policies, procedures and standards

Prioritize and assign work activities to meet daily orders and goals

Oversee incoming orders to ensure orders are completed to customers’ satisfaction

Listen, identify, and resolve customer issues

Plan, organize and review resources to achieve efficient use of resources while minimize wastes

Organize and implement changes to menu and production

Communicate effectively goals and performance standards to staff

Motivate and initiate employee performance

Resolve employee conflicts and review effectiveness of resolutions

Collaborate with other supervisors to ensure operations run effectively

EXTRACURRICULAR ACTIVITIES

Enactus Empower – Calgary, AB (September 2016 – April 2017)

Utilized business skills and concepts to help an immigrant woman to set up her own business

Analyzed and formulated a strategic plan for her business

Explained and applied formal business concepts to real-life issues

Canadian Breast Cancer Foundation – Calgary, AB (September 2013 – April 2014)

Alzheimer Society of Calgary (September 2013 – December 2013)

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