Support Engineer
Resume:
Isaac Linscheid
Lewiston, ID *****
***********@*****.***
Overview:
Ten plus years experience in an enterprise environment with UTM Firewall, VPN, LAN, WLAN, WAN, network monitoring, reporting tools, SLA, ticketing systems and ITIL model.
Technologies:
Fortinet FortiGate 500D UTM Firewall
Fortinet FortiAnalyzer 200D
Fortinet FortiAuthenticator 400C
Cisco ASA 5520 / 5505
Riverbed Network Monitoring
Blue Coat Internet Proxy and A/V
Network monitoring tools: HPNA, Opsview, Solar Winds, Spiceworks, Wireshark
Video Conferencing Tandberg / Cisco / Polycom
Avaya Ethernet Routing Switch 4800 / 5500 / 5600 / 8600 / 8800
Aruba 7210 Wireless Controllers
Aruba AirWave Wireless Management Suite
Cisco 4400 Wireless LAN Controller
Cisco Wireless Control System
Cisco 1800 / 2800 / 2900 Routers
Cisco 2950 / 2960 / 3560 / 3750 / 3850 Switches
Cisco 3005 / 3030 VPN Concentrator
Trango Fox 5GHz wireless backhaul and SU
Motorola Canopy 5Ghz wireless systems
Professional Experience:
April 2014 - Present
Regional Network Engineer
Ascension Information Services
St. Joseph Regional Medical Center, Lewiston, ID
Engineer new network Firewall, VPN, LAN, WAN, WLAN solutions for site connectivity and security
Participate in local and national CRT events
Manage projects for the region including controls updates, refresh and new systems go-live events
Reporting on network health, status, refresh and design planning
Train technicians on new systems or best practices
Oversee network technician in day-to-day operations and provide troubleshooting support
Provide budget forecast for maintenance and growth
September 2010 - April 2014
Network Technician
Ascension Health Information Services
St. Joseph Regional Medical Center, Lewiston, ID
Multi-site VPN configuration and troubleshooting
Firewall implementation and support
Support multi-vendor data networks
Familiar with Cisco, Juniper, Avaya, Nortel, Aruba, Fortinet and HP devices
Cross-site operational network support for Lourdes Health Network in Pasco, WA
LAN routing, switching, troubleshooting
Wireless implementation and support
WAN troubleshooting
Network monitoring and management tools configuration and troubleshooting
Video Conference system installation and troubleshooting
Automated audiovisual conferencing system support
LAN and WAN enterprise application troubleshooting
Backup site support for Telecom service line
Backup site support for Server service line troubleshooting
June 2009 September 2010
Site Service Delivery Lead
CSC
St. Joseph Regional Medical Center, Lewiston, ID
Local resource for LAN support
Manage wireless network
Network monitoring tools installation and maintenance
Network refresh planning and implementation
Monitor and troubleshoot Trango wireless network
Desktop, Server, Printer and Telecom installation and troubleshooting
Day to day operations and SLA compliance
Asset Manager for site inventory and deployment
June 2007 June 2009
Managed Desktop Services Sr. Technician
CSC
St. Joseph Regional Medical Center, Lewiston, ID
Network troubleshooting and support
Network monitoring tools implementation and support
Desktop, server, printer, telecom installation, troubleshooting, refresh
Asset management for site
Professional Certifications:
2014 - ITIL Foundation Certificate in IT Service Management
2009 - Cisco Certified Network Associate - Wireless
2005 - Cisco Certified Network Associate
2005 - CompTIA Network+
2005 - CompTIA Security+
2004 - Microsoft MCP
2004 - CET (Certified Electronics Technician)
1997 - CompTIA A+
Education:
Lewis-Clark State College Lewiston, ID
Bachelor of Applied Science in Information Systems Analysis, magna cum laude, 2006
Lewis-Clark State College Lewiston, ID
Associate of Applied Science in Electronics Repair, 4.0GPA, 2004
Volunteer:
Member of Lewis Clark State College ISATI Advisory Board - Current
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