Technical Support Maintenance Technician

INNOCENT AKUJOBI

***** ***** **** *****, ***. ***4 Houston, Texas 77082 832-***-**** ac1qbi@r.postjobfree.com.

Skills

Recognizing all viewpoints.

Discovering effective alternative solutions to problems.

Hardware repairs and installation

Software installation

Microsoft Office Suite – Word, Excel, PowerPoint

Configuring Cisco routers

Computer troubleshooting

SAP Materials Management (MM)

Professional Work Experience

Hawthorn Integrated Health Services Inc.-Houston TX 9/14– 7/17

Providing physical therapy services for Home Health

Patients on a contractual basis

MD Anderson Cancer Hospital – Houston, TX 4/14 – 8/14

Contract Assignment with Superior Group

Materials Management Representative

Received, inventoried and quickly delivered medical equipment assigned to buildings/rooms. As a result, all equipment was available to support medical operations when it was needed.

Weatherford – Houston, TX 3/12 – 11/12

Contract Assignment with PDS Technical Services

Inspector/Inventory Control

Inspected oil field equipment in a timely manner making it possible to be quickly returned to the field. As a result, operations continued without stoppages.

Receiving oil field equipment and placed it in inventoried storage. As a result, replacement units were located more quickly, minimizing system downtime for routine or emergency maintenance.

Participated in inventories with flawless results. As a result, I was able to attend to my normal duties instead of fixing issues arising from misplaced inventory.

Word of God Ministries – Shreveport, La 8/11-12/11

Maintenance Technician

Performed janitorial services and maintenance (Temporary Position). Awarded a certificate of appreciation for maintaining the premises such that it was always ready and presentable for use by church membership.

Express Pros Employment Agency – Bedford, TX 10/10 – 10/10

Warehouse Associate

Handle warehouse receiving and shipments

Operating sit-down forklifts

Magic Workforce Solutions – Arlington, TX 4/10 – 9/10

Warehouse Associate

Verified that received and cell phone components matched purchase order specifications. Defective components were returned to the vendor before being sold to the public. As a result, the company had many fewer customer returns, reducing overhead costs and increased customer satisfaction.

Televista – Dallas, TX 10/08 – 12/08

Contract Assignment with Express Pros Temp Agency

Technical Support Analyst

Resolved technical issues over the phone for Verizon FIOS Television customers. As a result improving customer satisfaction.

Troubleshooting DSL connection problems for Verizon customers, putting them back into service quickly. Customers were happy, and the company did not have to reimburse customers for lost viewing time.

AT&T – Dallas, TX 4/08 – 5/08

Contract Assignment with Pinnacle Technical Services

Technical Support Analyst

Handled technical Support calls for U-verse IP services. Resolved their issues more quickly than other technical support staff, allowing me to handle more calls.

GameStop. Inc. – Grapevine, TX 9/08 – 10/08

Technical Support/ Hardware Technician

As a member of the broadband installation team, supported onsite broadband connections on POS registers at various GameStop outlet stores nationwide. As a result increased the available time that the POS equipment could handle orders, increasing in store sales volume.

Troubleshooting DSL connection using appropriate software

Refurbished gaming consoles and made them market ready for shipment to customers nationwide

American Airlines Inc. – DFW Airport 4/99-12/07

Fleet Service Clerk

Received, shipped and inventoried aircraft parts for on-site maintenance. The time to place a commercial aircraft back in service was not delayed. As a result AA was satisfied with our performance. Operating forklift and inventorying avionics parts.

Education

Per Scholars Institute of Technology – Miami, FL

Tarrant County College – Arlington, TX

Cisco Computer Networking Associate Program – Arlington, TX

Northwest Louisiana Technical College (LPN) – Shreveport, LA

Houston Community College, Petroleum Engineering (Presently Ongoing) – Houston, TX

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