Network Engineer
Resume:
Travis Hedger **** Lake Hickory Dr
Oklahoma City, OK 73165
ac1qaq@r.postjobfree.com
Objective
Seeking permanent position in IT/Networking
Certifications
Cisco Certified Network Associate: Routing and Switching Cisco Certified Network Associate: Data Center
CompTIA Security+
CompTIA: A+ Certified Professional
ITIL v3.0 Foundation Certification
Helpdesk Institute: Helpdesk Analyst
Work Experience
February 2003--Sept 2017 Seagate Technology
10321 W Reno
Seagate Data Center OKC Oklahoma City, OK 73127
Current Title: Network Engineer II
● Installation, configuration, maintenance, and repair of network infrastructure and application components. Equipment experience with Cisco Nexus products such as 7k, 5k and 2k.
● Equipment experience with Cisco Catalyst products, 6500 3850/3750.
● Cable installation and uninstallation, CAT5/6, Fiber Optical, Cisco CNA (TwinAx)
● Work in multi room/location Data Center and IDF closets
● Defines, designs and implements network communications and solutions.
● Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
● Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, TCP/IP, HTTP).
● Troubleshoot malfunctions of network hardware and software applications, telephones or application systems to resolve operational issues and restore services.
● Maintain and study a thorough understanding of Local and Wide Area Networking.
● Perform tasks for assigned projects and program components to deliver services in accordance with established objectives.
● Update job knowledge by participating in educational opportunities; read professional publications; participate in professional organizations. Previous title: Helpdesk Analyst
● Support consists of job duties including resetting passwords, user training, providing correct and up to date answers to inquiries. Software installation. Remote connectivity tools were used such as SCCM, Netmeeting and Webex where applicable. Virus containment and notification of appropriate departments when there were major network outages.
● Utilized Remedy/ServiceNow for tracking of cases.
● Partner Support: helped external customers with account issues when trying to create or use Partner Accounts or process returns.
● Available for off-site on call duties via pager/cell phone
● Lead responsibility for integrating Maxtor IT helpdesk operation into Seagate infrastructure. March 2002-February 2003
Computer Nerdz 2812 W Country Club Drive
Field Technician Oklahoma City, OK 73116
● Performed on-site system troubleshooting/repair of computers and laptops in customer homes and businesses.
● Repaired and customized in-store customer computer systems, including hardware and software installation, operating system installation, data recovery, and virus removal.
● Fielded technical telephone calls efficiently and effectively in order to achieve the highest level of customer satisfaction.
July 2001-January 2003
Fullnet Communications 201 Robert S Kerr. Suite 210 Customer Service Representative Oklahoma City, OK 73102 405-***-****
● Offered telephone and e-mail technical support and billing options for residential dial-up internet customers.
● Maintained customer service workstation computers and performed any necessary repairs.
● Designed and built complex systems while making the most efficient use of already available components.
Dec 1999-June 2001
PSINet Inc. 101 N Robinson, Suite 200
Customer Support Associate I Oklahoma City, OK 73102
● Performed telephone and e-mail support of frame-connect leased-line services T1/Fractional-T1,
(I/S)DSL 144kbps-1.1Mbps, ISDN 1-2B Channels, DNS, Email, News, IP Subnetting, router configuration, web hosting and analog dialup services.
● Cross-referenced customer database information in order to keep account information current.
● Verified security certificates to allow customer access to secure information on the PSINet network.
● Utilized Remedy for ticket creation and tracking of client issues. May 1996 – April 1999 2720 Villa Prom Dr.
America Online Oklahoma City, OK 73107
Tech Lead in R.S.T. Representative Support Team
● Organization and distribution of correct and up to date information on the technical aspects of troubleshooting AOL connectivity and usage issues to Customer Care Consultants when they needed help. Used Ascend phone system to assist in monitoring and tracking of 1400+ member call center for optimal use of available phone time.
● Extensive handling of multiple types of complex billing issues. Skills
Router/Switch config (Cisco
IOS/NX-OS)
Remedy/ServiceNow Ticket Tracking
Advanced computer system design
Extensive hardware/software issue
resolution
Software configuration
20+ years customer relations experience
Dial-up networking
DNS zone setup/configuration
Component level troubleshooting/repair
Education
Graduate September 2014
Southern Nazarene University 6729 NW 39t h
Expy
Bachelor of Science in Computer Science Bethany, OK 73008
● Primary Focus on Cisco Network Technologies
● Studied Microsoft Windows Server 2008 technologies, Aug. 95 to May 97
Moore Norman Vocational/Technical Center 4701 12t h Avenue NW
Industrial Electronics Degree Norman, OK 73070
● Displayed knowledge of Direct Current, Alternating Current, Solid State, Digital Circuits and Micro-processing.
● Advanced class included tearing down of computers and rebuilding them. Fixed computers for students. Participated in scenarios where the instructor disabled/broke a computer/component or setup software in a way that rendered the computer inoperable or made its use limited. Was responsible for resolving these situations. New hardware was acquired whenever possible to keep up on the leading edge of the ever-changing computer industry. Aug. 91 to May 95
Newcastle High School 101 S. Main
High School Diploma Newcastle, OK 73065
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