Administrative Assistant Customer Service
Resume:
Laura A. Harrington
*************@*****.***
LinkedIn: www.linkedin.com/in/laura-harrington-023b508a
Summary of Skills
Highly motivated, detail oriented professional with extensive experience as an Administrative Clerk. Excellent time management skills with demonstrated ability to effectively prioritize a broad range of responsibilities to meet consistent deadlines. Astute listening skills with a talent for assessing customer concerns and providing quick resolutions. Highly developed interpersonal skills, having worked with a diversity of professionals, clients, and staff members.
Areas of Expertise
Handle light phone volume
Help with paper work/logs/reports
Collect payments
Handle/cash/credit/debit
Enter payments into database
Ensure payments are to correct accounts
Professional
Punctual
Able to work without direct supervision
Accomplishments
Increased test scores in Special Needs Department up by 15% the school year of 2007/2008 in Cumberland County Schools District.
Exceeded substituting goals as a Substitute Teacher and won Substitute of the Year for 2015/2016 school year at Douglas Byrd High School.
Possess a Public Trust Security Clearance
Professional Experience
Records Scanner Clerk
Convert paper documents to digital form for the Veterans Administration
Organized detailed information
Flexible processing of last minute requests for patients
Efficient in scanning and troubleshooting
Data entry of banners
Substitute Teacher
Follow directions given by Teacher or Immediate Supervisor
Operate audio/visual aids (Projectors, white board, etc.)
Maintain professional attitude and loyalty to the school
Supervise outside activities
Organize and maintain documents, records, and logs
Teacher Assistant
Assist in implementing the daily program
Assist in planning and preparing learning environment
Set up interest centers and prepare needed materials and supplies
Supervise classroom when teacher is out
Maintain professional attitude and loyalty to the school
General housekeeping and kitchen task
Attend all staff meeting
Recommend training programs and conferences
Participate in professional development
Organize and maintain documents, records, and logs
Manage telephone
Maintain inventory and supplies
Receptionist
Greet and assist guest
Collect payments
Enter payment into database
Ensure payments are to correct accounts
Handle/cash/credit/debit
Handle high volume phone calls
Signal Communications Specialist
Manages a squad of 4
Maintain logs and records
Transmit and receive messages
Install all communication with wire installation
Installed and removed wires, mount boxes and device termination
Customer Service Representative
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Maintain records of contacts, accounts, and orders.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Administrative Assistant
Appointment setter for technicians
Maintain records, logs, and reports
Maintain office supplies and facilitate request
Employment History
Records Scan Clerk
Anchor Staffing
Jessup, MD
2016 – 2017
Substitute Teacher
Cumberland County Schools
Fayetteville, NC
2013 -2016
Teacher Assistant
Cumberland County Schools
Fayetteville, NC
2006 – 2013
Receptionist
Howard Johnson Express
Valdosta, GA
2005 -2005
Communications Specialist
United States Army
Fort Bragg, NC
1988 - 2008
Customer Service Rep
Convergys Corporation
Valdosta, GA
2003 – 2004
Administrative Assistant
Terminix, Inc
Fayetteville, NC
2001 – 2003
Education
Bachelors of Science – Business Administration Kaplan University Davenport, IA
Masters of Business Administration – Human Resources Management Strayer University, NC
Affiliations
Alpha Chi National College Honor Society Active Member
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