Desktop Technician/ Technical Support

ADAM FRYOR

**** ********* ***** ***** *** ***, Wake Forest, NC 27587

919-***-**** *********@*****.***

Desktop Technician/ NOC / Technical Support

Highly skilled and motivated CompTIA and Microsoft Certified Professional. More than 10 years of project management, troubleshooting, and personnel management experience. Effective communication, interpersonal and customer service skills. Strong troubleshooting skills with computers, laptops and mobile devices. Microsoft Certified Professional, CompTIA Server+, Network+ and A+ certified.

Diagnosis & Troubleshooting

Integration and Support

Systems Analysis

Security Administration

Customer Service

Problem Resolution

Active Directory

Windows Configuration

DNS, DHCP, & TCP/IP

Education

MyComputerCareer, Raleigh, NC Graduate 1/17- 8/17

Information Technology System Administrator- Certificate

Certifications Earned:

Microsoft Certified Professional- Configuring Windows 7

CompTIA- Server+

CompTIA- Network+

CompTIA- A+

MTA- Windows Operating System

MTA-Mobility & Devices

MTA- Networking

MTA- Security

Certification in progress:

Cisco- CENT

North Carolina State University, Raleigh, NC

Bachelor of Arts- Sociology 12/2006

Construction Management Diploma(course) 2008

Experience

Court One, a Division of Recreational Ventures, Inc.

Branch Manager / In-house IT Support Jan 2003-Aug 2016

Managed daily operations and maintained office network

Support Windows (7, 8, and 10), Setup pop3 email accts, & storage backups

Configured employee mobile devices (Android & iOS) with access to email

Oversaw the redesign/updating of company website

Project manager for construction, facilities, and sales initiatives

Certified Tennis Court Builder by the American Sports Builders Association since 2009

Raleigh Paving, a Division of Recreational Ventures, Inc.

Estimator/Operations Manager / Computer support May 2000-Jan 2003

Started as Estimator and was promoted within 1 year to manager

Troubleshoot & Setup Desktops (Win XP), email, MS Office Suite, and Printer maintenance

Calculated labor and material cost for projects

Reviewed blueprints for quantities and specifications

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