Technical Support Customer Service

Michael O. Ella

Address: Apt. E B* L* Labyrinth St., Greenland Subd., Cainta, Rizal

Contact Numbers: 880-3168 / 092*-***-****

Email Address: **************@*****.***.**

CAREER OBJECTIVE: To be able to pursue a customer service career in a bilingual setting.

PROFESSIONAL EXPERIENCE:

Teleperformance Sales Representative/Technical Support January 2, 2007- Present

Provides product information to diverse customers

Process sales and returns

TeleTech Technical Support Representative January 2006- November 2006

Support troubleshooting DSL connection and email issues

PhilHealth Office Clerk August 2000-October 2003

Responsible in dealing with clients on their contribution

EDUCATIONAL BACKGROUND:

Associate in Computer Science Enverga University Lucena City

SKILLS:

Fluent in English

Can speak, read and write in Spanish

40 wpm typing speed

CHARACTER REFERENCES:

Alberto A. Tungol Jr. Product Trainer Contact No. 093*-***-****

Venjie Indefenzo Sales Supervisor Contact No. 091*-***-****

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