Customer Service Accounts Payable

JUDE PIEZEMA

*** ***** **** ****** **********, NJ 07003

973-***-**** ********@*****.***

PROFILE

Accounting Professional with twelve years’ experience in accounts payable, accounts receivable, and credit analysis. Solid background ensuring the accurate and timely payment of invoices, creating weekly reports of accounts on credit hold, monthly cash forecasting and watch hold reports, investigating and resolving account discrepancies, researching new accounts credit worthiness and monitoring accounts credit status. Possesses strong analytical and quantitative skills; known for attention to detail and meeting all deadlines.

PROFESSIONAL EXPERIENCE

A/R Consultant October 2016- July 2017

Vertical Pharmaceuticals, Valeant Pharmaceuticals, & Chemetall Group

Assisted with monthly close process and year end auditing.

Gross to net chargebacks, matching debits and credits and variance analysis using Microsoft Dynamics AX.

Processed requests for new customers credit limits based on recommendation per credit check; D&B, Experian and other credit tools.

Liaison between internal and external customers to troubleshoot and resolve issues that may cause deductions or delays in payments.

Reconcile customer accounts as needed through matching offsets, identifying on-account payments, following up on credits for outstanding deductions and processing adjustments for write-offs and bad debt.

Heavy collection calls and volume of accounts.

Assist sales and customer service teams as it’s related to credit lines and the approval process for equipment related purchases.

Monitoring credit limits and orders on hold for assigned portfolio of accounts.

Assisted in month-end process as needed; providing comments and updates on aged receivables, open deductions, credits or on-account payments.

Assisted customers with inquiries; invoices, taking credit card payments, statements, and/or refunds.

Making daily credit and collection phone calls

Emailed and faxed invoices to customers

Prepared paperwork for Credit Manager for claims actions

Assisted with other functions as needed

Moody’s Investor Services, New York, NY January 2012 – September 2016

Moody's Investors Service provides international financial research on bonds issued by commercial and government entities and is considered one of the Big Three credit rating agencies.

Sr. Credit Collections Representative

Manage collection activities, send follow-up inquiries, make collection calls, and track incoming payments from municipalities.

Ensured timely receipt of payments and postings to customer accounts.

Monitoring customer accounts for non-payment, delayed payments, and researching sales tax/payment deductions thru use of Cortera and Excel.

Collaborated with account management team to resolve deductions that result in chargebacks, claims, and disputes.

Investigated and resolved customer inquiries.

Created financial reports via Microsoft Excel to view current status of accounts.

Initiated write-offs thru bad debt reserves and performing invoice revisions when needed.

Processing invoice copy requests.

Assisted cash application with researching receipts with missing remittances.

Made payment application of credit cards, wires, ACH’s, and refunds via SharePoint and Wells Fargo Payment system.

Pearson Education, Old Tappan, NJ July 2008 – July 2011

Pearson is the global leader in educational publishing, providing scientifically research-based print and digital programs to help students learn at their own pace.

Credit Analyst Representative

Performed in-depth credit analysis of major accounts including cash forecasting and reporting, charge backs, projections, billing research and account reconciliation.

Used profit and loss sheets, balance statements, and cash flow statements to determine credit worthiness.

Monitored domestic portfolio of new and existing accounts using Microsoft Excel.

Prepared credit applications for credit review, performing credit reviews and advising management of adverse risk conditions.

Performed industry and historical analysis of new and existing clients to ensure credit worthiness.

Processed accounts receivable transactions including collection calls, and authorizing refund requests.

Managed the credit and collections relationship with client to minimize days outstanding.

Research and resolve all payment deductions and disputes.

Assisted with monthly closing of financial records by posting monthly information of collections.

Collaborated with internal teams such as Customer Service, Sales, Inventory, and Operations to ensure customer claims and issues were addressed in a timely manner.

Released orders in conjunction with credit limits.

Barnes and Nobles, Basking Ridge, NJ September 2007 – December 2007

Country’s national leading bookstore.

Vendor Relations Rep (Accounts Payable)

Accountable for the timely and accurate processing and payment of invoices.

Performed vendor account setups and reconciled account statement including investigating any discrepancies.

Keep organized records of collection history for each account using Lotus Notes

Sending dunning letters and statements.

Interact with sales team to resolve payment issues.

Carotrans International, Inc. Union, NJ August 2004 – September 2007

Common carrier providing import and export services between the United States and more than 140 countries.

Accounts Payable Representative

Accountable for scanning all invoices to maintain accurate records of payments and creating daily cash flow reports using Excel. Responsible for payment and assignment of G/L codes for monthly overhead, employee travel and expense reports, and rents of all branches.

Reviewed, reconciled and followed up on vendor accounts.

Creating accounts payable batches thru SAP.

Ensured timely payments of invoices by way of searching for cost in system and creating batches.

Performed account setups and played key role as the interpersonal link between operations and vendors.

Ensured accuracy of invoices, printing checks and preparation of aging reports.

Used G/L system to perform weekly payment runs and assigned G/L codes to corporate card purchases.

Initiation of wire transfer payment.

Employee travel and expense reports.

EDUCATION

BS - Accounting- 2003

Kean University, Union, NJ

TECHNICAL SKILLS

Microsoft Dynamics AX, Microsoft Word, Excel, PowerPoint, and Access. SAP, SharePoint, Cortera, PeopleSoft, Quick Books, Lotus Notes, familiar with Great Plains, AS 400 and Carotran’s proprietary company information system

PROFESSIONAL DEVELOPMENT

Attended numerous company-sponsored development initiatives including Microsoft Excel Training, Teamwork/Critical Thinking courses along with Leadership Seminars.

Contact this candidate