Receptionist/Customer Service Representative
Resume:
Charlotte Johnson
A motivated and professional individual, offering 10 plus years of customer service experience. Possesses an impressive reputation for professionalism, integrity, commitment to confidentiality, and being a team player.
WORK EXPERIENCE
Fed Ex - Houston, TX - September 2015 to July 2017 (Contract)
International Customer Service Representative
Customer Service handling inbound and out bound calls, customers with shipment requests
Use dual monitors.
Handle a call volume of 50+ calls in a day
Dr. Pepper Bottling/ Securitas - Houston, TX - May 2016 to September 2016 (Contract)
Security Supervisor
Monitor cameras and issue temporary and contractual badges to visitors and employees of Dr. Pepper Bottling Snapple Group. Assure safety and security of plant and employees and enforce guidelines.
Eni Petroleum - Houston, TX - September 2015 to April 2016 (Contract)
Receptionist
Responsibilities
Greet all vendors, engineers and guests issuing badges via Dymo system.
Receiving packages, answer and transfer accordingly Cisco Arc Solutions phone lines and scheduling conference rooms.
Assist staff as needed with any clerical tasks in timely manner.
Scan, sort and distribute incoming and outgoing mail
Skills Used
Competency of computers, multi phone lines, faxing, Dymo badge machine, printer, copier
Final Expense Direct - Houston, TX - March 2015 to May 2015 (Part Time)
Customer Service Representative/Sales
Responsibilities
Outbound calls to seniors selling whole life insurance in a high Call Volume Environment
Skills Used
Goal oriented, detail oriented and hard worker dedicated to company.
AT&T dba iQor - Houston, TX - October 2014 to March 2015 (Contract)
Customer Service Representative
Responsibilities
Answer incoming calls from customers regarding replacing damaged devices.
Make outbound calls averaging around 100 Calls per day.
Skills Used
Computer skills, communication skills and customer service
Took a break between 2011-2014
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