Customer Service Data Entry

Fernando Felipe

Ridgewood, NY ***** 347-***-**** ********-*******@*******.***

IT Support Professional

• Jira, TeamViewer, NetSuite • Excellent communication, customer service

• Windows 7/8/10, Server 2012, Ubuntu • Research, troubleshoot, diagnose, resolved

• Network, Printers, LAN, Tablets, • IT projects, detail oriented, flexible

•MS Office, Cloud Storage, Inventory • CompTIA A+ Certified

EXPERIENCE

Flywheel Sports New York, NY 6/2013 - Current

IT Support Specialist

Provide support to studios and users with incoming, outgoing calls, e-mails, remotely, and ticketing system.

Troubleshoot, research, diagnose, install, operating systems, software’s, hardware, applications, network connectivity, POS and kiosk tablets, network printers, scanners, receipt printers, build PC’s, and disk imaging.

Configure and setup user accounts on desktops, laptops, tablets.

Follow-up with users, escalate issues, resolved and document support tickets.

Manage IT Inventory, IT projects, coordinate with vendors, and assign tasks to PT technicians.

Accomplished cloud migration project from Dropbox to Box by setting up studios computers.

Fidelity National Financial New York, NY 8/2003 – 10/2013

Insurance Title Clerk

Reviewed escrow files, answered phone calls, data entry, prepared insurance policies, and bookkeeping.

Processed real estate tax payments, prepared Acris documents to file with NYC Register, mailed correspondences’, and issued refund balances.

New York City Transit Authority Brooklyn, NY 10/2010 - 12/2010

Network Technician Support Aide/Internship

Provided support to end users and field technicians, documented issues and resolutions on Help desk ticket system.

EDUCATION

DeVry College of New York New York, NY

Bachelor of Professional Studies, Network & Communications Management, 2/2013

Technical Career Institute New York, NY

Associate in Applied Science, Network Technology, 12/2008

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