Current: Quality Assurance Analyst -- Desired: IT Support

Wallace Michael Van Dunk

** ******* ***, *****, *** Hampshire 03820

603-***-**** • ac1q1t@r.postjobfree.com

** ***** ** ******** ********** in customer service has given me a passion for serving others. I graduated October, 2013 from University Of Phoenix with a 3.6 GPA, achieving my Associate of Arts and Science with a concentration in Information Technology and Networking. My main areas of interest during my college education were courses involving computer hardware and software troubleshooting, network planning, and system maintenance. It is my hope to find a position that will make use of my organizational, analytical and troubleshooting skills to allow me to grow as a professional.

Current Professional Work Experience

AEMC Instruments July 2014 - Present

Software Tester – Quality Assurance Analyst

Responsible for the testing and releasing of software which included the uploading and managing of the software on the company website. Also responsible for technical review of documentation including: YouTube product videos, product manuals, technical bulletins and help files for software and Android apps. Also created and maintained software specification documents as well as creation of end-user tutorials for software. Worked closely with the management team and aided in the development of new software applications as well as new products. With supervisor permission I often acted as IT support for my department; troubleshooting computer and networking issues. Spearheaded the development of a written software testing procedure, developed a beta testing plan, consulted in the development of a new company website and lent networking expertise to the development of a new line of network capable products. Remotely managed several servers as well as an internal Wi-Fi network specific to my department. Also managed a test system with several virtual machines using VMWare. Specified and built computers for company use. Limited experience with Labview. I was promoted from Software Tester to Quality Assurance Analyst I at my one year review.

Education and Selected Accomplishments

University of Phoenix PHOENIX, Arizona October 2013

Associates of Arts and Science, with a focus on IT and Network Administration

Creation of a full information security policy for XYZ company

Created several Power Point presentations on the subject of computer maintenance and network planning

Used a virtual lab to conduct a site survey for the implementation of a wireless network

Used virtual lab to install and configure CISCO routers

Development of computer maintenance and troubleshooting guide including hardware installation/configuration

Wrote an analysis of the correlation between voltage and speed in relation to temperature of processor chips.

Hobbies and skills

Troubleshooting, Installation, Configuration skills – Computer construction, network devices, various software applications (Microsoft/Windows based). 5+ years

Proficient with MS Office (Word, Power Point, Excel, Outlook 5+ years) Trigeo, Microsoft Access, IPS

Building computers based on personal needs and to specifications requested. 5+ years

Consulting/advising referenced cleints on software and hardware purchases. 5+ years

Software testing and bug reporting/developer feedback. 5+ years

Operating Systems – Proficient and highly skilled with Windows. Familiarity with Linux and Mac systems

Attending webinars on technological trends and advances

Previous work experience

Service Credit Union Portsmouth, New Hampshire November 2013 – February 2014

Information Security Analyst

Developed aspects of business continuity planning including the creation and maintenance of business resumption plans (disaster recovery), and physical security walkthroughs. Monitored and reviewed network behavior via Intrusion Prevention Software and network logs. Developed several procedural documents including information security training for other employees as well as risk and vulnerability assessments.

IHOP Newington, New Hampshire

Manager September 2009 - November 2010

Line cook/Trainer March 2006 – February 2009

Duties included the responsibility for the activities in the cooking area, kitchen workers, servers and bus personnel.

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