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Technical Support Customer Service

Location:
Plano, TX
Posted:
August 09, 2017

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Resume:

https://www.linkedin.com/in/ibrahim-altarda-a*****b5

PROFESSIONAL SUMMARY

I am Certified CCNA and highly motivated Computer Networking and Technical Support professional. Diverse experience installing and servicing in computer. Reliable, hardworking, and dedicated team player who works well under pressure and with minimum supervision. Customer- oriented problem solver with an ability to adapt to new situations. Technical expertise in troubleshooting, installation and repair of mid-range systems. High volume of handling customer calls in a fast- paced environment, with maintaining emphasis on the highest quality of consumer service.

TECHNICAL EXPERIENCE

Computer Networking/Security: Hierarchical Network Design, Point to Point Connection, Scaling Network, Frame Relay, NAT Operations, Securing Site-to-Site Connectivity, Monitoring the Network. LAN Design, Routing Protocols, VLANs, OSPF protocols, Access Control List, DHCP, TCP/IP,IPV4, IPV6, LAN, WAN, CAT5, Fiber Optics, Frame Relay, OSPF, EIGRP, Spanning Tree, VPN,Intranet, Extranet, VoIP, IPSec, DNS,WINS,SNMP, HTTPs,SSH, FTP, TELNET, Console 4.5.1.6043.2, Cisco Router and Switch Operating Systems

Programming Languages: SQL, C, C++, Java, XML, PL/SQL, Java Script, XSL, HTML

Software/Databases: Oracle 8i/9i, Proxy, SQL Queries, SQL Server 2005/10, DBMS, mySQL, Apache, MS Word, MS Excel, MS PowerPoint, MS Access, MS Visio, MS Project management.

Operating Systems: Window XP/7/2003/08/12,7,8.

Hardware: Modems, Workstation, Severs, Routers, Intel, Hubs, SAN, HP, Cisco Switches

Networking/Security: TCP/IP,IPV4, IPV6, LAN, WAN, CAT5, Fiber Optics, Frame Relay, OSPF, EIGRP, spanning tree, VPN,Intranet, Extranet, VoIP, IPSec, DHCP, DNS,WINS,SNMP, HTTPs,SSH, FTP, TELNET, Console 4.5.1.6043.2, Cisco Router and Switch Operating Systems

Microsoft windows, Networking, Troubleshooting, iPhone development Customer Service, Oracle 9i, PHP, Dreamweaver, My SQL, Creating tables and relationships (ER Diagrams), VOIP Installation.

PROFESSIONAL EXPERIENCE

Ambit Energy Currently

Independent Consultant

LaManna Pizza Currently

Manager at LaManna Pizza

Click4Corp July/2015- Dec./2015

I have had a great opportunity to do an internship with Click4Corp for five. That has given a great opportunity to gain an excellent experience in Search engine optimization (SEO), internet marketing, customer care, backlinks and updates, and Websites quality control.

Coal Tech Company 2009-2010

Network Administrator and running database system.

Online Marketing and customer services.

GlobalCom 6 months / 2009

Technical Support and Service Provider.

Voice over IP service Provider (VOIP)

Palestinian Information and Communications Technology Incubator (PICTI). 2007-2008

Database management systems Developer, and Computer Networking Professional. Web Administrator.

PROJECTS

Registration system for a music Academy (built on distributed database)

Notepad software, JAVA programing language implementation.

Registration system for Collin College by using Access Database.

EDUCATION

Associate degree (Information System Cybersecurity)

Collin College. Texas

Operating System Security

Incident Response and Handling

Computer System Forensics

Windows Server 2008 Network Infrastructure Configuration

Configuring and Supporting Microsoft Windows 7

Fundamentals Information Security (Security+)

Certified CCNA

Cisco Certified Network Associate Routing and Switching

LN: 421784169429CKBN

CISCO Networking Version 5.0

CCNA1: CISCO Exploration I – Routing and Switching: Introduction to Networks

CCNA2: CISCO Exploration 2- Routing and switching Essentials

CCNA3: CISCO Exploration 3- LAN Switching and Wireless

CCNA4: CISCO Exploration 4- Routing and Switching: Connecting Networks

Cloud+ Computing Essential

Microsoft Access Database 2010

iPhone Development

2007

B.S degree in Computer Science

Alquds University, West Bank, Palestine

2007

Fundamental of JAVA Programing

CCNA1

Said Khoury Information Technology Center of Excellence

********@*****.***

https://www.linkedin.com/in/ibrahim-altarda-a75636b5



Contact this candidate