Network Engineer

Carlos Silva

*** **** **** ****** ~ Baltimore, MD 21230

410-***-**** ~ **********@*****.***

Qualifications Profile

Highly accomplished Network Engineer with specialized expertise in information technology, project management, and network engineering. Expertise in directing complex projects and leading project teams in achieving revenue, productivity, and quality improvements through well-managed, on-time projects. Comprehensive background in LAN and WAN development including IP address planning, designing, and installation. Adept at increasing responsibility in secure network design, systems analysis, and development. Instrumental in providing quality business solutions, enhancing operational efficiency, streamlining workflow processes, and implementing process improvements. Superior leadership talents relating to staff supervision and training.

Knowledge of implementing L2 and L3 technologies including VLANs, VTP, STP, RSTP, and Trunking. Broad experience implementing routing protocols RIP, RIP V2, EIGRP, OSPF, and BGP. Significant exposure to all stages of system development efforts including requirements definition, design, architecture, testing, and support. Skilled in configuring and troubleshooting router and switches for administrating and monitoring global and local traffic.

AREAS OF EXPERTISE

ü Network Engineering ü Project Management ü Staff Management & Training

ü Security Management ü Business Continuity ü Process Improvement

ü System Development ü Troubleshooting ü Configuring

Professional Background

University of Maryland Medical System, Baltimore, MD (2014 – Present)

Network Engineer (2006- 2017)

Under limited supervision, oversees the purchase, installation, and support of network communications, including LAN/WAN systems. Works on problems of diverse scope where analysis of situation requires evaluation and judgment. Responsible for maintaining networking applications and for monitoring of the LAN/WAN for alerts and anomalies. Responsible for evaluating current systems and assisting in the planning of large scale systems projects through vendor comparison and cost studies.

Provides complex network support for LAN/WAN wired and wireless infrastructure, including all network applications.

Facilitate communications relating to IT associated issues, updates and down time and act as liaison support to vendors and coordinate with vendors to resolve any hardware and/or software issues

Monitors and tunes the enterprise network for optimal performance. Including all ancillary network systems, i.e. DNS, IP, monitoring.

Provides input to management for network design, including all ancillary network systems, i.e. DNS, IP, monitoring solution etc. and procurement of network equipment and supplies.

Performs equipment installations and relocation as required to support the business needs of the enterprise.

Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from customers to aid problem determination and resolution of request. Provides information to the Helpdesk for on-going follow up to customers until resolution of issue.

Leads in the installation, configuration and maintenance of networking systems including but not limited to LAN/MAN/WAN, security, wireless, VOIP and video.

Maintains regular contact with users and supervisor and manager regarding status of open or pending service calls.

Assist the Helpdesk department with any network related issues, provide documentation for future troubleshooting and responsible for staff training

THE ARBITRON COMPANY, Columbia, MD (2000 – 2013)

Network Engineer (2006 – 2013)

Maintained accountability for managing network operations in a diverse multi-industry environment that was comprised of 200+ servers and 3,000+ computers and macs. Worked on network support and implementation related internal projects. Managed disaster recovery planning and business continuity initiatives. Participated in global and local objects on Checkpoint. Implemented and provided support for Cisco load balancers. Served as the project manager to funding and expanding the existing IT operations. Configured L2 and L3 VLAN, VLAN Trunking STP, Port Security, and Catalyst 6500 switches. Completed LAN and WAN development including IP address planning, designing, installation, configuration, testing, and maintenance. Handled Switching Technology Administration including creating and managing VLANs, port security, Trunking, STP, InterVlan routing, and LAN security. Responded to service request tickets generated by clients in all phases. Tracked network performance with compliance to service level agreements (SLAs) using network management tools. Executed troubleshooting tasks associated with connectivity problems with multiple teams.

Led efforts to ensure network system, data availability, and integrity through preventative maintenance and upgrade.

Served on the team responsible for System Services migration for all network/servers equipment in the data center.

General responsibility for the daily management, maintenance and operations, network and telecommunications systems to ensures all systems operate efficiently and meet the needs of the customers

Configured access list and filtering on routers, switches, and wireless AP.

Played a key role in the migration of the entire company to a VoIP phone and conferencing solution.

Appointed as the primary person in charge of wireless connectivity and troubleshooting as well as led the VoIP infrastructure project.

Diagnose and isolate reported problems for all hardware and software systems

NOC Manager (2003 – 2006)

Charged with accountability for support, maintenance, architecture, security, implementation, and improvement of the entire data infrastructure. Delivered 24x7 tier 1 and tier 2 support. Performed disaster recovery planning including hardware, software, ISP fail-over, backups, and replacement. Worked with emergency replacement servers and workstations. Completed risk assessments for regional issues including tornados, fire, and floods in addition to standard data loss scenarios.

Established and implemented more efficient back up procedures while slashing nightly back up times and reducing redundancy.

Responsible for the management of support staff to provide customer service and technical support for all infrastructure as well as staff training

Oversaw all aspects of NOC operations, escalations, ticketing, and communications with customers.

Championed efforts to improve and develop systems to proactively monitor the managed networks.

Performed troubleshooting duties associated with major issues with NOC monitoring tools and addressed possible causes concerning daily outages.

Played a key role in devising a solution for clients concerning a Sarbanes-Oxley compliant IT general controls policy including elements specific to user operations and personnel liabilities.

Additional tenure within the company includes Technical Support Specialist (2000 – 2003)

Envision EMI, Washington, D.C (1998-2000)

Senior Support Specialist (1998-2000)

Responsible for the network support and deployment of new systems, as well as, emerging technologies.

Interfaced with staff to identify and correct all outstanding issues. Resolved all computer related issues and inquiries submitted via phone, e-mail, and requests in person.

Performed multiple aspects of upgrading, troubleshooting, and configuring new and refurbished systems, including NT 4.0 Workstation Administration.

Assisted with preventive maintenance, workstation installations, hardware/software upgrades and other computer related issues as assigned by the IS Manager.

Administered installation and configuration of routers, terminals, and peer-to-peer networking.

Worked to troubleshoot TCP/IP connections and connectivity.

Managed all computer related issues and inquiries submitted via phone, e-mail, and through direct correspondence.

Education & Credentials

Bachelor of Science, Computer Engineering – University of Maryland

CompTIA E2C Security+ CE Certification

CCNA Certification

Certificate, Computer Technology and Electronics (TESST Technology)

MCP Certification/Implementing & Supporting Windows NT Workstation 4.0

Microsoft Windows 2000 Network and Operating System Essential

CCNP Classes

VoIP Classes

Project Management

Introduction to Network Security Class

Technical Skills

Routing Protocols: RIP, IGRP, OSPF, EIGRP, BGP, HSRP, VRRP, TCP/IP

Hardware: Cisco Routers (3600, 3900, 7200 and 7600), Cisco L2 & L3 Switches (2900, 3560, 3750, 3850, 4500, 6500, Cisco WLC),

LAN/WAN Technologies: Ethernet, Fast Ethernet, and Gigabit Ethernet, VLAN, Inter-VLAN Routing, VTP, STP, RSTP, Frame Relay

Network Management Tools and Services: IPSwitch Whatsup Gold, Cisco TACAS+, OpenNMS, Proteus, and Aruba wireless, Kiwi, Netflow, Airtight, Teamshare Defect Tracking System, QIP, Cisco Prime, Cherwell Tracking System and Rancid

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