JOHN PAUL K. R

Contact: +966-*********, E-mail: ac1ptm@r.postjobfree.com; Iqama Transferable, Immediate Joining

12+ years of prolific experience; seeking challenging assignments across the industry Profile Overview

Qualified IT Infrastructure professional with experience in diverse areas encompassing System Administration, Active Directory, Data Center, Server Support, Clustering, Virtualization, IT Assets & Inventory Management, Technical Support, Hardware & Software Troubleshooting and Team Management.

Well versed in mapping client’s requirements, custom designing IT solutions and troubleshooting for complex System/ Server/ Storage/Desktop related problems.

Expertise in analyzing information system needs, evaluating end-user requirements, designing customized solutions and troubleshooting for complex information systems management. Adept in executing IT projects and ensuring delivery of projects in compliance to the quality, time & cost parameters.

Excellent team member with a unique blend of Managerial, Technical, Functional and Problem Solving skills backed by strong record of facilitating cross-functional coordination for successful delivery of the IT Solutions.

Recommends management on latest Technology, which may comfort to improve work atmosphere and implementation.

Making sure there is smooth change over from old system to the new one.

Academic Credentials

Master of Science in Information Technology

Bachelor of Computer Application

Windows Server Management Administration

Installing, Configuring Microsoft Operating Systems

Configuring servers for roles and services

Configuring Windows clustering Nodes (High Availability)

Configuration and implementation of Fileserver

Configuring webservers for local intranet usage (IIS)

Configuring VPN

Performing routing audits of system and software

Performing schedule backups

Applying OS patches and updates and configuration changes

Installation or upgrade of new hardware and software

Adding, removing or updating user account information

Answering technical queries with users and customers

Troubleshooting any reported issues as priority

System performance fine tuning

Generating Reports for servers and applications

Ensuring that network and infrastructure up and running

Active Directory Implementation

Implemented Active Directory Service (ADS) to address the business needs for EKA software in the short term & long term

Implementation of an ADS to address the requirements specified

Designing, and management of Active Directory architecture on overall enterprise applications

Implemented procedures for development and maintenance of solutions for Active Directory requirements

Developed AD technical solutions as per communications and computer security services

Provided technical assistance maintenance of directory services and identity of corporate networking systems Executed effective processes for architecture, designing and deployment of AD domains and directory servers

Supported with technical team members in project implementation and critical outage problems.

Proposed an appropriate organizational structure for support of the provided service

Planned and executed for ADS up gradation and migration

Active Directory Server Migration from 2003 to 2008 R2 Enterprise Platform

Centralized Domain structure for multiple child domain

Implemented 2-way Authentication for different domain and forest

Migration of Exchange Server to O365

Implemented the Migration of in house Exchange to O365 cloud service

Migrated users and mailbox to the O365 Exchange Server

Implemented User Rights policy and Security Policy

Implemented scheduled backup for mail boxes

Administrating and managing of Exchange O365

Providing Technical Training to users for O365

VMware Implementation (Exsi)

Design, install, configure VMware ESX, ESXi, within vSphere 4/5/6 environments with Virtual Center management, Lab Manager, Consolidated

Planning, managing and Installation VMware ESX 3.5 /4.0/ 5.5 /6.x server, Installation and configuration of virtual center database and installation of VMware infrastructure virtual machine.

Management integrated ESX server, create a new storage space, creation of VMFS data store, Configuration networking for the virtual machines.

P2V conversions of Windows 2003, 2008, 2012 servers using Enterprise Converter.

Administration and managing VMware server (ESX 4.0, 5.0 & 6) on production level.

Management of virtual machines, their resource pools and capacity planning

Security hardening and Monitoring of VMs & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance.

Creation and Deployment of Virtual Machines in datacenter

Performing Snapshots, Cloning, Migration VMware convertor, Virtual Infrastructure client.

Installation/configuration of virtual machines in an Enterprise SAN environment.

Network Security Implementation

Designed and deployed multiple Security appliances

Installation and Configuring Security Systems

Configuring Network Threat Protection

Design and maintain large extended multi-client WAN of SonicWALL VPN tunnels

Configuring Web Filtering for Websense

Manage firewall utilizing SonicWALL’s (NSA-TZ120, NSA2400, NSA4600) Enhanced appliance firmware

Configuring NAT Policies, Application Firewall, Routing, VPN, Security Services, Access Rules and Diagnostics.

Utilize Wireshark and SonicWALL for packet inspection to source malicious IP addresses

Installed and configured SonicWALL NSA 3500 Firewall SonicWALL spam filter

Network Infrastructure Implementation

Installing, Configuring of Networking Equipment’s: Routers and Switches

Provide network evaluation services for 20+ LAN/WAN networks

Configuring of LAN networks and network products

Installing configuring and Managing HP C7000 series Blade Chassis and EVA 4400 Storage

Configuring SAN storages and LUNS

Configuring ILO for Servers access

Configuring and monitoring Tasks scheduled for Backups (Daily, Weekly and Monthly)

Network Monitoring for ILL links and LAN networks

HPE (c7000) Enclosures Implementation

Installing, Configuring of HPE (c7000) System

Installing and configuring HP MS300 storage works

Configuring of LAN networks and network products

Installing configuring and Managing HPE C7000 series Blade Chassis and EVA 4400 Storage

Configuring SAN storages and LUNS

Configuring ILO for Servers access

Installation and configuration of Blade Servers, MSL, DL series

Monitoring for Servers and storage networks

Symantec End Point Protection

Migrated from SAV 11.0 to SEP 12.0.1.

Upgrade from SEP 11.0.1 to 11.0.5 and Upgrade from SEP 11.0.5 to SEP 11.0.6a MP2.

Installing, handling Incidents, resolving them and updating the knowledge base for further reference.

Upgrade from SEP 11.0.6a MP2 to SEP 12.1 (SEP 12.X requires new license).

Managed more than 1,000 clients

Installing, configuring and maintaining Symantec Endpoint Protection in the Network,

Configuring the firewall policies and application device control policies in a diplomatic way so that the change will not affect the production of the client's network, thus securing the System and the Network.

Generating Security Logs and Reports based on the Policies applied on the network

Professional Experience

SIBLINGS Group, Trivandrum, India

Jul 2015 to Nov 2016

Lead Infrastructure Consultant

Contribution in business plans, Infrastructure analysis for the problems for setting up the new Infrastructure and changes to current infrastructure.

Was involved in planning for the OS Migrations from older to new operating system with my expertise in the operating systems like Windows 2008\2008 R2, 2012\2012R2, 2016

Contribute to do impact analysis for the requirements for various services like DNS, Active Directory, DHCP, Cluster services etc., while doing the OS Migrations.

Revamped the complete infrastructure for Antivirus and Patch management to comply with the current security compliances

Developed and implemented procedures for operational processes including deployment, upgrade, migration and maintenance

Worked on infrastructure level issues reacted to multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, DC promo and decommission of AD.

Identifying prerequisites, defining business & technical requirements, ensuring that deliverables meet current and future visions.

Understanding and following best operational practices of capacity planning, hardware build processes, server roles and features, system architecture, infrastructure topology, components and services, upgrade and migration processes, high availability and site resilience, failover and switchover mechanisms, policies and compliance, performance and scalability, management and monitoring.

Managed all technical aspects of Siblingsgroup.com, which operated on PHP platform and supported products

Oversaw creative direction for web and email content, as well as promotional strategy and implementation

Vendor coordination related to IT Department

Coordinated technical, creative and business teams to make revisions

Diagnosed issues and conducted emergency website maintenance

Has been collaborating with Monitoring and Managing team for windows servers using System Center Technology (SCCM, SCOM)

EKA Software Solutions Pvt Ltd, Bangalore, India Feb 2007 to Jan 2015

Lead - System Administration

Installing, Configuring Windows Server 2008 / 2012 / 2016 administrations

Responsible for managing Team of members, planning, designing and implementing windows Network.

Installing, Configuring and Troubleshooting of Servers, Storage, and Networking Equipment.

Installing and configuring Windows servers for clustering.

Configuring and Managing HP C7000 series Blade Chassis and EVA 4400 Storage also Configuring SAN storages and LUNS.

Providing Active Directory Service, User rights & policies, Configuring & Administering Fileserver, Configuring WSUS Server for Auto Updates.

File Server and Print Server Management and implementation.

Creating of virtual Environments for application Servers. Managing & monitoring virtual environments for resource allocation, performance.

Configuring and Managing Symantec Antivirus for Domain Environment (SEP) Installing configuring and Administering Exchange server 2003 and 2013.

Administer Microsoft environment, including creating or editing security groups, application deployments, patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.

Instrumental in system and software Trouble Shooting, Housekeeping for windows Servers also implementing Firewall policies and securing the network.

Providing Remote Support for Clients / Users.

Providing training for the team on specialized areas and knowledge transfer and training for new hires.

SYMPHONY Services, Bangalore, India

Dec 2005 – Feb 2007

IT Support Engineer/ Administrator

Responsible for Windows 2003 Server & Windows 2000 Server Administration, Computers and Network Management & Trouble Shooting, Fileserver, Exchange Server 2000 and IIS Administration.

Provided Active Directory Service, POP3 Service, User rights & policies and regular Antivirus Management and Software updates.

Ensured Critical Patch Updates applied timely for OS and Security, Backup Management, Disk Mirroring, DVD backup, Network, System and Software Trouble Shooting.

Accountable for Web Server, Web mail Administration, Intranet mail, New Server Configuration and Administration also recommended, and Purchased IT Products.

JEHOVASOFT, Bangalore, India

Oct 2004 – Dec 2005

IT System Engineer

Involved in installation and configuring client and server machines created and managed user accounts.

Handled Disk space management & Mail accounts also involved in installing and configuration of DNS, DHCP, FTP and Proxy.

Accountable for assembling, Installing, and troubleshooting Hardware’s.

Configured Network Devices Printers, Modems, Switches

Instrumental in Help Desk Operation/Management.

Troubleshoot LAN setup with 200 Client Computers and Software Installation and troubleshooting

Personal Details:

Date of Birth: 14 December 1978

Marital Status: Married

Nationality: Indian

Passport Number: H7012839

Iqama: Transferable

Tel: +966-*********

E-mail: ac1ptm@r.postjobfree.com

Languages Known: English, Hindi, Malayalam, Kannada and Tamil

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