Social Media Information Systems

CONNIE (PUI) AU-YEUNG

EDUCATION

Bachelor of Arts, Sociology / Minor: Law Societies & Justice, University of Washington, Seattle WA (June 2017)

Internship + Research on recidivism rates of Minority women in the Criminal Justice System

PROFESSIONAL WORK EXPERIENCE

EVENTS AND CUSTOMER OUTREACH INTERN Sound Transit Seattle WA (June 2016 – June 2017)

Coordinate activities with Marketing/Customer Outreach team for community events, fairs/festivals, special events, and open houses.

Maintain internal systems which includes CRM, SharePoint, and the agency’s Hub Website

Track division metrics, compile data and pull reports for outreach activities into CRM system and SharePoint.

Integral role in planning, scheduling, and executing large-scale events and agency campaigns

Arrange and schedule mailings to external contacts

Assist the Digital Media team in Social Media planning and increasing the agency’s web presence through online engagement & postings.

Supervise agency mascot appearances and travel arrangements.

PROBATION SERVICES INTERN Seattle Municipal Court Seattle WA (January 2016 – June 2016)

Compiled criminal record data checks, complete court reports and analytical research through Court database and information systems (JABS, SeaTrac, MCIS).

Assisted Probation officer with direct client-interviews, phone calls, court hearing, and administered meetings with partner agencies.

GUEST SERVICES & STARBUCKS TEAM MEMBER City Target Seattle WA (July 2014 – June 2016)

Communicated with customers through flexible and detail-orient manner, support management through inventory and logistics work.

Shift Lead in management of store front and training of new team members.

YOUTH LEADER/MENTOR InterIm CDA Seattle WA (December 2009 – January 2013)

Coordinated large-scale community activities led public involvement-focus events for Asian Pacific Islander youths and non-English speaking elderly.

Co-planned extensive annual holiday events, summer cultural fests, and lead gift drives in collaboration with local businesses.

Produced a community film project with City of Seattle’s EJNA partners – won first place with premiere at LA film festival 2013.

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