Sales Customer Service

Shaun Mir

SUMMARY

An avid IT professional with * years’ experience administering Netsuite OpenAir and NetSuite ERP.

Pays excellent attention to detail and makes sure all solutions implemented are designed around particular purpose and fit criteria within scope.

Fast learner who always implements best practice procedures in daily tasks.

TECHNICAL SKILLS

FieldGlass

Metalogix

Microsoft SQL Server

NetSuite ERP

NetSuite OpenAir

Oracle

Sage CRM

SharePoint

SQL Server Management

SSIS

SSRS

Visio

CERTIFICATIONS

Business Intelligence and Analytics – Colaberry School of Data Analytics

EXPERIENCE

Goodman Networks 1/2016-Present

SQL Administrator / NetSuite BA

Responsible for running SQL queries for project managers.

Created custom reports for analytics, integrate and develop systems into SQL.

Responsible for updating on NetSuite OpenAir, automating various NetSuite and SQL processes.

Utilized SSIS and SSRS, and assisted head DBA in admin functions for Microsoft SQL.

Use of NetSuite Tools SuiteScript, Suiteflow, to implement business functionality

Conducted NetSuite tabular report scheduling and generation.

Setup of SuiteTalk for 3rd party integrations

Worked directly with NetSuite and created tickets on performance based issues.

Provided SharePoint Admin support, SharePoint 2008 migration to Office 365 SharePoint via Metalogix.

Acu Technologies 1/2009-12/2015

Sales/ERP Management

Responsible for the Sales of Cisco Routers and networking equipment. Wholesale of Cisco peripherals to domestic companies.

Administrator for NetSuite Services and development.

Purchased imported refurbished Cisco equipment, Sale to end User clients within Dallas, Ft Worth Area.

Sales of Cisco based hardware / software solutions to wireless providers.

Responsible for maintenance contracts and 4G cabinet upgrades throughout the Southwest region of the United States.

Generated Sales and progress reports through NetSuite and MSFT SQL.

WayPoint Wireless 1/2004-12/2008

Installation Manager

Updated all project specs and fields into NetSuite OpenAir and Microsoft Databases.

Created Visio workflow diagrams of each individual install and uploaded onto NetSuite to make sure Techs had unique project processes.

Provided turnkey solution for carrier on upgrades and installations.

Managed budget on each individual tower making sure work is done to spec.

Performed at 98% on time delivery.

Managed aspects of the supply chain to insure Engineers and techs had all necessary project requirements.

Fidelity Investments 1/2003-12/2003

Trader/Customer Service

Foray into the financial world, studied for Series 7 and 63 licenses.

Answered customer phone calls checking on 401Ks.

Assisted with balances and actual trade execution on system when needed.

Provided research to customers from Morningstar publications on different funds and had access to real time market information when customer would inquire.

Helped closeout 401ks or transfer to proper departments when customer retention was needed but beyond my scope.

EDUCATION

Currently finishing up a Bachelor’s of Science in Computer Science, The University of Texas at Dallas

Contact this candidate