Customer Service Manager
Resume:
ERICA MENDOZA
Baytown, TX
************@*****.***
Career Objectives
Responsible, positive and organized individual seeking a position with opportunity for advancement. Offering 7+ years of hands on experience providing high quality managerial support, excellent customer service, inventory management and in-house coordination.
Work History
Diamond Power, Houston, Texas
Office Manager Aug 31, 2015-Nov 23, 2016
Contract overview and input, accounts receivable, accounts payable, invoice input, payroll, taxes, customer service, errand, housekeeping.
Masters Advanced Remediation Services, Huffman, Texas
Administrative Assistant May 20, 2015- Aug 26, 2015
Billing, Collections, Contract organization, create invoices, enter receipts, inventory control, customer service and management of client phone calls.
South Coast Sailing Adventures, KEMAH, Texas
Office Manager/Bookkeeper Mar 17, 2013 - May 29, 2015
Accounts receivable, accounts payable, invoice input, enter receipts, manage payroll, reconcile bank and credit card statements, inventory control, customer service, phone sales, business marketing, schedule client appointments and arrange detailed requests, errands and office appearance.
CPI Corp./Picture Me, La Porte, Texas
District Manager/Photographer Oct 10, 2011 - Mar 08, 2013
Responsible for studio and employees, placing and deliver photo orders and framing products. Organize schedule, manage customer service and complaints, Evaluate and train employees for better opportunities within the company. Sales reports.
Yi Insurance and Services., Houston, Texas
Property Manager/Office Manager Jan 17, 2009 - Dec 11, 2012
Scheduling appointments, meetings and payments. Customer services with Insurance, Taxes, and policies. Maintain and control payroll and schedule of fellow employees. Weekly, monthly sales/profit reports. Follow through with new leases, collect rent and follow through with evictions. Management of approximately 50 units total.
OTB Fragrances, Pasedena, Texas
Sales Consultant/Receptionist Apr 20, 2006 - Dec 29, 2008
Direct and phone sales, conference calls, directing phone calls, schedule interviews, and ordering inventory.
Education
2015-Present
Lee College, Baytown, Texas
Certificate: Cosmetology (License in progress)
Associates Degree
Major: Business Admin/ Accounting
Currently attending
2007-08
San Jacinto community college North, Houston, Texas
1 year college, technical or vocational school
Major: Business Management
GPA: 3.7
2006-07
KASE Academy, Houston, Texas
High School Diploma/GED
GPA: 3.8
2004-06
C.E. King High School, Houston, Texas
11th Grade
GPA: 3.8
Computer Skills
Typing Speed: 45 Words Per Minute
• Accounting Software (Peachtree, Quickbooks, etc)
• Database Software (Oracle, Access, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Graphics or Drawing Software (Photoshop, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
Contact this candidate