Customer Service Technical Support
Resume:
Maria Sweet
Summerville, SC *****
************@******.***
To provide the highest standards of work ethic with integrity, professionalism, reliability and courtesy. Always strive to offer innovative ideas and problem solving abilities to enhance and broaden the success of business.
SKILLS
Clear communication skills/attentive to detail
Able to type 80+ wpm
Expert user of Microsoft products (Word, Excel, Powerpoint, Outlook)
Expert user of Samson/Quickview data entry systems
7+ years of customer service experience
Technical support for all mobile device brands: Apple, Samsung, HTC, LG, Windows, Blackberry, etc
WORK EXPERIENCE
IQor Holdings 2008-2012
Handled inbound/outbound calls in a call center assisting Directv customers with billing questions and concerns of their services.
Provided collections treatments for delinquent accounts before write-off
Assisted taking supervisor escalations, maintained highest stats at the site while receiving maximum bonus
EGS 2012-2013
Call center agent/Data entry clerk
Responsibilities: Answer inbound calls; made outbound calls when needed; Authorized prescriptions for patients who required prior authorization.
Accomplishments
Achieved on multiple occasions; 100 percent on quality and assurance monitoring.
T-Mobile Wireless 2013-2016
Handled inbound calls in a call center setting assisting Wireless customers with quality customer service relating to one of the World’s largest mobile providers. Assisted with financial services, technical support, and retention (attempt to keep the customer).
Sr. Representative
-managed a team of up to 16 people during one shift
-took multiple escalated calls in an attempt to de-escalate the customer
-monitored representative calls while providing a positive work environment
TaxPro Elite (business owner since 2015)-Seasonal Service
State and Federal Income tax preparation, Business tax expertise, Deduction knowledge, Offers \IRS Audit Protection, Proficient multi-tasking, Critical thinking skills, and Mathematic Problem Solver
EDUCATION:
Darlington High School, Darlington SC
High school Diploma 2004
3.7 GPA
Strayer University Charleston, SC
Bachelor’s Degree (no yet obtained)
HONORS AND AWARDS
T-Mobile Inner Circle Award Top 1% of the company
REFERENCES
Doris Verette
Monster.com, Account Analyst
Ashley Sumpter
Social Worker Family Engagement Coordinator
Alneisha Carter
Owner/CEO, Tax Pro Elite
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