Customer Service Sales Representative

Kristina Hollinger

**** ****** ******* **. ***********, NM 87121

Phone: 505-***-****

********.***********@*****.***

Experience

Molina Healthcare November 2016- Current

Member Services Representative

Respond to incoming calls from members and providers excluding provider claims calls.

Accurately records all calls as applicable.

Achieve individual performance goals as it relates to call center objectives.

Assists callers with Web Port

Provide accurate information regarding health insurance benefits.

Assist members with locating providers in their area.

T-Mobile

Customer Service Representative

May 2015-August 2016

Anticipate, troubleshoot and resolve the customer's needs by working with in store retail sales associates.

Provide professional and considerate customer service to both customers and RSA's

Adhere to the safety and responsibility for taking payments debit/credit/check processing.

Educate both RSA's and customer on products and promos being offered to best meet the customers’ needs.

Handling inbound customer service calls regarding placing orders, handling returns and refunds and escalated customer service issues.

Big 5 Sporting Goods November 2012 -July 2013

Cashier/Sales Representative

Provide professional and considerate customer service.

Adhered to safety and responsible cash-handling procedures and credit, debit, and check processes.

Educated customers on products and brands throughout the store, which would best meet their needs.

Skills

Effective and efficient verbal, written, interpersonal communication skills.

Detail-oriented and strong work ethic.

Adaptable to fluctuating work environment: individual/team work, pace, and space.

Organizational, time-management, and trouble-shooting skills. Fast learner for new procedures, technology, and customer service techniques.

Exceptional customer service and customer education skills.

Education

Valley High School May 2010

Albuquerque, NM

High School Diploma

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