Administrative

ANDREA C. POPADINCE

**** * ****** ******

Mesa, AZ 85207

480-***-****

SUMMARY Multi-faceted professional offering a strong and progressive career in the field of administrative, customer service, and software support. Hard working individual that takes personal responsiblity for getting the job done with excellent customer service, communication, client presentation organizational, and accounting skills.

SKILLS

. Client Consulting . Software Sales

. Technical Support . Group Presentations

. Software/Business Training . Accounting

. Software Spec Creation . Problem Solving

Computer: Word, Excel, Access, Powerpoint, Windows, PC Anywhere, Log me In, Go To Meeting, Forob, Omega, Outlook, Lotus Notes, Salesforce, and Quick Books

EXPERIENCE

Company Profile nQueue Billback, LLC, Tempe, AZ From: 9/2010-5/2017

Specializing in writing software for Information Accountability

Office Manager

. Daily Bank Deposits

. Print/Send invoices via email/mail

. Sent out Collection emails

. Track/update Employees PTO/timeoff, and sent employees update

. Tracked and celebrated employees birthdays

. Made sure supplies were stocked

. Contact for cleaning crew and Cintas

. Entered alarm codes for employees

. Company contact for cell phones used by employees

. Filed/Scanned various documents

Company Profile Gold Canyon, Chandler, AZ From: 8/2006-5/2010

Company specializing in Candles

Customer Service Representative

. Took calls and answered emails from Demonstrators

. Performed Outbound calls

. Returned Voice mail from Demonstrators

. Submitted issues to Technical Support

. Trained New Hires

. Tested Gold Canyon product

Company Profile Altour Incentive Management, Mesa, AZ From: 3/2003-12/2005

Incentive program administration for various companies

Program Administrator

. Customer Service for incentive web sites

. Answered incoming emails for these incentive sites

. Update Human Resource files

. Compiled analytical data for reports on frequently asked questions

. Entered and approved claims

. Documented issues with sites

Company profile Omega Legal Systems, Phoenix, AZ From 3/1999-3/2003

Specialized in marketing and sales of legal accounting software

Customer Service Representative

. Software training, problem solving, and conflict resolution

. Managed implementation of e-solutions and customizations

. Defined user experience of software products, focusing on product organization, navigation, workflow, layout and user interactions

. Served as liason between management, technical

departments, and clients

. Utilized call/inquiry tracking system

Company profile Carson, Messinger, Elliott, Phoenix, AZ From: 5/1993-3/1999

Law firm specializing in litigation

Accounting Software Specialist

. Responsible for all operational accounting transactions using legal

accounting software

. Tracking entire product life cycle

. Responsible for ad hoc reporting and operational reports

Company profile Informatics Professional Sys., Phoenix, AZ From 1984-5/1993

Company specializing in the marketing and sales of legal accounting software

Software Distribution

. Technical support contact for program maintenance

. Prepared and distributed software and documentation to cllients

. Performed program movement and compilations

. Prepared release and escrow tapes

. Performed weekly backups

Contact this candidate