BRENT FOSTER

**** ******** ***** 314-***-****

Greendale, MO 63121 ac1p5u@r.postjobfree.com

Objective

A Customer Service Representative position in which my skills and years of experience will contribute to the ongoing success and growth of your company

Skills

Excellent customer service Familiar with a variety of databases Bookkeeping

Efficient time management Answering incoming calls 45 wpm typing skills

Problem solving solutions Superior attendance record Microsoft Word/Excel

Outbound collection calls Accurate data entry Quick order entry

Good team player Able to work independently CPT coding

Accounts receivable/payable Operated office equipment/phones Record keeping

Professional Experience

Customer Service Representative HGS (for Monsanto) February 2017 to April 2017

St. Louis, MO

Informed farmers of awards earned; surpassed normal quota of check requests daily; tracked, mailed, and documented valid organizations designated

Customer Service Representative Stericycle April 2016 to July 2016

St. Louis, MO

Answered calls for medical offices in Arizona

Promptly entered data and emailed supervisors as needed

Holiday Casual Mail Handler United States Postal Service November 2014 to January 2015

St. Louis, MO

Sorted mail and packages correctly for the holiday rush

Loaded mail and packages promptly into vehicles for delivery

Customer Service Representative Conifer Health Solutions November 2012 to March 2013

St. Louis, MO

Instructed customers of payment history and answered general questions correctly

Entered payments for hospital stays in a timely manner with good call time record

Verified account information to comply with HIPAA requirements and company privacy policies

BRENT FOSTER 314-***-****

Data Entry Specialist U. S. Bank (through Randstad) February 2012 to August 2012

St. Louis, MO

Keyed payments for income tax returns with fast and accurate learning and typing

Maintained client confidentiality

Proactively notified supervisor of possible issues I noticed while entering information

Healthcare Provider In Home Care for Elderly Man August 2010 to August 2011

University City, MO

Provided personal care for elderly man in his home including cleaning and helping him bathe for his safety and comfort

Managed all household duties, including cleaning, mopping, laundry, cooking, banking and running errands to allow him to remain in his home as long as possible

Customer Service Representative Macy’s Call Center August 2007 to August 2010

Bridgeton, MO

Answered incoming calls in a fast-paced environment

Cheerfully gave solutions and suggestions regarding credit card issues

Resolved problems and complaints for a win-win solution acceptable to the customer, department and overall company

Activated cards and welcomed customers

Followed company guidelines and training to help the team achieve established goals

Customer Service Representative Convergys June 2004 to January 2006

Hazelwood, MO

Customer service responsibilities for inbound calls for Mercedes-Benz leasing customers

Supplied customers with answers to leasing questions

Processed payments taken by phone

Education

Teller Training Certificate Teller Training Institute

Few credits shy of Bachelor of Arts in Journalism Clark Atlanta University

Degree in Medical Coding and Billing St. Louis College of Health Careers

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