Customer Service Manager
Resume:
Terrance Nance
***********@*****.***
Objective
To secure a position with a reputable prestigious business that will profit from my strong organizational and computer skills while allowing me the opportunity to gain experience and techniques for future job advancement within the company.
Skills
Skills
Microsoft Office Specialist (Microsoft Word, Excel, Access, Power Point, Office Software)
- April 10, 2012
Professional Certification in Customer Service
– May 31, 2012
Languages
English, Spanish
Work Experience
United States NAVY Houston, Tx 77077 December 2014 – July 2016
Recruit Seamen
The seaman is learning the trade of the boatswain, handling lines, tying the ship up and learning to navigate and “drive” the ship
Dave and Busters Houston, Tx 77056 December 2014 – March 2015
Captain/Floor Assistant Manager
The Captain is responsible to cover the guest ambassador role. Perform duties related to venue setups.
Enterprise Rent-A-Car Houston, Tx 77074 January 02, 2014 – September 02, 2015
Management Trainee/Service Agent Manager
The Management Trainee will gain responsibility for developing new business and maintaining current relationships. Trainees learn to effectively communicate, influence and interact with all types of customers, vendors and co-workers. You'll learn proper sales techniques to problem solving and conflict management.
The Service Agent is responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels, and changing tires.
Seismic Exchange Houston, Tx 77071 August 27, 2012 – November 10, 2013
Graphics Designer
Will be enhancing data with graphics software. Photoshop experience. File large volumes of oil maps. Clean facility including workstation, shredder station. Maintain shipping and receiving orders
Shell Oil Company Houston, Tx 77079 June 13, 2011 – August 24, 2012
Business Professionals of America BPA Student HS Internship
Responsible for assisting staff with immediate needs. When requested input request to “My Request” site to return equipment (computers, local printers, cell phones, Blackberries and related equipment.
Logistics: Taking inventory of supplies needed, time writing duties and travel reservations.
Education
Lone Star College –
August 2015 – Current
Houston Community College –
August 2011 – Current
Westside High School –
August 2008 – May 2009
Hastings High School –
August 2009 – June 2012
Volunteer
2015 BPA Community Service Leader
Yuen’s Elementary School
-Thanksgiving festival Volunteer
Bear Creek 5k Run/Walk
- Alex’s Autism Run/Walk Volunteer
2014-2016 Houston Downtown
-5k Walk/Run Fight to End Lupus
References Volunteer
Tavares Ferguson
Enterprise ERAC
*******.*.********@****.***
Eren Ortega
Shell EPCo
********.******@*****.***
Katie Batehhorst Ransdale
World History Teacher
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