Customer Service Representative

LaTonya Davis

Order Processing Agent

Jonesboro, GA 30238

**************@*****.*** - 404-***-****

WORK EXPERIENCE

Customer Service Representative/Call Center

TSYS - McDonough, GA - October 2016 to Present

-Answer phone energetically and with proper greetings

-Assist customers with there credit card needs

-Update customers address, name, security password

-provide information about payments and statement transactions

-Unlock and provide temporary passwords for online banking

-Process payments

Merchandising/Signer

Macys - Atlanta, GA - September 2013 to October 2016 Responsibilities

- Use RF scan gun to find certain merchandise

- Markdown prices according to POS system

-Assist customers

- Operate POS and complete purchased transactions

Skills Used

-Knowledge of Rf scanner and its usage

-POS knowledge

-Search and send knowledge

Order Processing

Randstad (Vesta) - Alpharetta, GA - February 2012 to February 2013

• Pleasantly answer customer call

• Input and verify customers information

• Process customers orders for phone services using the Avaya software

• Make sure that all customer complaints are met

Package Handler

United Parcel Services(UPS-Airport) - Hapeville, GA - September 2011 to February 2012 Consolidate packages in air containers (lifting up to 50lbs)

• Place air containers on the cargo loader

• Marshall/ guide tug drivers to and from the cargo loader

• Wing walk airplane safely onto the runway

Seasonal Sales Associate

Macy's - Decatur, GA - October 2011 to December 2011

• Operated cash register

• Assist customers in selecting merchandise

• Recovered misplaced item on the sales floor

Account Clerk

Labor Guy - Tucker, GA - December 2007 to February 2008 Transferred documents by scanning and creating new parent codes

● Filed documents according to the attached parent codes

• Prepared hard copies for shipment

Intern

Dougherty County Juvenile Court - Albany, GA - September 2007 to December 2007 Assist Chief Probation officer with counseling of youths

● Acquired knowledge of proper courtroom procedures and filed custody petition and intake profiles Warehouse Laborer

Corporate Temps (Avon) - Suwanee, GA - June 2007 to August 2007 Assembled Catalogs and Packed orders according to the switchboard system Warehouse Laborer

Adecco Temp Agency - Smyrna, TN - June 2006 to August 2006 Preparing orders for shipping

• Packing medical supplies and placing security tags on product EDUCATION

Bachelor of Arts in Sociology

Albany State University - Albany, GA

August 2004 to May 2009

SKILLS

Powerpoint, POS, Merchandising, Customer Service, Order Processing ADDITIONAL INFORMATION

● Knowledge of Avaya software

• Proficient in MS Word, PowerPoint, Publisher, Front Page

● Basic office duties (40WPM, faxing, filing, and scanning documents)

● Air ramp certified- (certified belt loader and driver, wingwalk /marshall)

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