Manager Information Technology

Jackie Carver

***** ******* ***** ******** ** *2732

Phone: 417-***-**** **************@****.***

Qualification Summary

I have been working in the Information Technology field for over 15 years and have served at every level from PC technician, Network Administrator, Network Engineer to Regional Manager with over 100 associates reporting to me across 5 states and Wal-Mart Home Office and Data Centers.

I have a proven record of providing effective solutions to complex technology problems and establishing orderly processes and procedures to ensure repeatable positive outcomes.

I have helped guide and develop IT professionals across a wide spectrum of technological disciplines.

I have strong organizational, technical, leadership, and analytical skills and a passion for bringing order and flow to IT processes and procedures.

I feel that organization and structure are the key to ensuring success in all types of projects and solutions.

Skills Summary

Project Management/Planning

Customer Relations

Operations Management

Contract Negotiations

Contract Management

Crisis Management

Lean Six Sigma – GB

Corrective Action Planning

Interface with Vendors

ROI Analysis

Strategic Planning

Technical Support

PC repair

Unix

DHCP server build and maintenance

DNS server build and maintenance

DNS list maintenance

Cisco router setup and maintenance

Novell server build and maintenance

Computer Skills

Microsoft Office

Power Point

Word Perfect

Excel

Strengths

Skilled in motivating and interacting with associates

Planning and coordinating multiple projects simultaneously

Results focused, energetic, and perseverant

Dedicated to the growth of the company

Precise in planning and executing projects

Proven record of reliability and responsibility

Outstanding multitasking, organizational, and problem-solving skills

Diverse background experience with a proven track record for success.

Employment History

Wal-Mart Information Systems Division (October 2001 – April 2012)

2001 – 2004 Network Operations Center

Configured Cisco routers and switches remotely in stores and clubs

Supported Satellite communications in stores, clubs and distribution centers

Monitored frame relay circuits and escalated to local LECs and AT&T, MCI, Equant and International exchange carriers as required

Escalated impacting issues to all levels of management and international contacts as needed

Validated MAC addresses for installation vendors for POS and NON-POS rollouts and helped troubleshoot connectivity issues

2004 – 2006 Network Engineering Store Team

Configured Frame Relay interface information on Cisco routers

Brought Frame Relay circuits online, worked with telco carriers to disconnect Frame Relay circuits as needed

Supported all store and club network issues, including all POS and NON-POS issues, validated and troubleshot VLAN issues

2006-2007 Rollout Team Project Analyst

Worked with vendors to install various equipment in stores, clubs and distribution centers

Wrote SOWs for multiple projects, such as network and cabling installations of Special Projects, McDonald’s, Subway, and other onsite vendor telecom and network needs

Developed ready-made equipment racks for all new store installations, this project required in depth research and collaboration with multiple vendors, departments and divisions to implement. This project is still in use and had an ROI at the time of approximately 2 million dollars per year.

2007 – 2010 FAST Team, (Structured Cabling and Support)

Project Manager implementing structured cabling solutions for Home Office Projects, including an 8 million dollar data center structured cabling build, my team installed all fiber optic and copper cabling for data, voice and security needs

After the data center was complete I was promoted to the Regional Manager for the Home Office, Arkansas, Missouri, Oklahoma, Mississippi, Louisiana and Texas Structured Cabling teams.

Developed a warehouse with a full time parts manager to ensure cabling inventory was managed properly and cabling and parts were available for 30 Home Office Technicians to support all Bentonville and surrounding area Wal-Mart building and remodel projects.

The ROI for first year on the warehouse was approximately 1 million dollars in material and hourly rate costs.

2010-2012 Network Engineering IPAM

Built and maintained DNS and DHCP servers for all Wal-Mart Network

Crowder College (April 1998 – October 2001)

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