Customer Service Manager

Michaels Arts and Crafts **** to ****

Store Manager

Leader of a $3 million location in Westland, Michigan. Total P & L, hiring,

training, merchandise flow and shrink control. Reduced shrink by 20% in

first 6 months while maintaining sales levels. Turnover reduced by 50%.

Stressing customer service and rebuilding store standards, customer counts

improved nearly 10%.

Sams Club 1995 to 2006

Co-Manager

Exercised management responsibility while rotating through various

stores and assignments for major retailer. Managed and coordinated all

staffing and training activities, merchandising, inventory control and

customer service functions to optimize operating performance consistent

with corporate objectives.

-Consistently assigned as troubleshooter to redirect poor performing stores

-Reversed a three-year losing operation to profitability within 6 months

-Effectively trained staff members for upward mobility positions

-Initiated processes which upgraded regional training standards

-Improved attitudes, work ethic and service commitment significantly

improving staff performance

Warehouse Club 1992 to 1995

Store Manager

Provided aggressive leadership to maximize sales and profit performance of

warehouse operation. Managed and coordinated all staffing, training,

merchandising, inventory control, promotional, customer service and budget

activities.

Education Macomb County Community College

Business Curriculum

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