Sales Management
Resume:
Ruthwik Reddy
**************@*****.***
Salesforce Certified Administrator /Developer
SUMMARY
Around 3+ years of professional IT experience, including hands-on expertise on Force.com platform Salesforce Developer, Administrator.
Experienced in all phases of Software Development Life Cycle (SDLC), Agile Methodologies.
Involved in various Phases like Requirements, Analysis/Design, Development and Testing
Hands on Experience in creating Custom Objects, Custom Fields, Master-Detail relationships, Lookup relationships, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
Experience in resolving issues related to Salesforce Integration with other systems.
Experienced in Creating Users, Roles, Profiles, Permission sets, Email Services, Page Layouts, Record Types, Lead processes, Sales Processes, Support Process, Workflow Alert Actions, Approval Processes, Lead and Case Assignment rules.
Experienced on Salesforce.com Configuration & Customization, Visual force pages, and Apex classes, Controllers, Test Classes, Apex Sharing and Triggers.
Data Integration and Data Migration using ETL tools like Import Wizard and Data Loader on cloud
Knowledge of Web-To-Lead, Web-To-Case, Email-To-Case in Lead and Case management.
Hands on experience in SAML 2.0 securities and SSO functionality.
Worked on app exchange products like APPTUS and DOCUSIGN.
Skilled in understanding and implementing the new salesforce Lightning Experience
Deployment experience using Force.com IDE and change sets as well as hands on sandbox management experience.
Hands on experience in the areas of Test Development, Test Planning, Test Execution, Test Efficiency,Code Coverage and expertise in analyzing and fixing the applications using Salesforce CRM
Have working experience in Design and Development of UI’s Using Visual force and HTML5.
Experience on Integrating SFDC to SFDC, SFDC to Third party Systems using Informatica and Web Services using SOAP and REST.
Worked on the version controls like GIT and SVN.
Experienced in using IDEs like Eclipse, Workbench.
Ability to quickly adapt and learn, Work in-groups as well as independently with minimum supervision. Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at Solving Complex problems under strict deadlines
CERTIFICATIONS:
Salesforce.com Certified Force.com DEVELOPER (401)
Salesforce.com Certified Force.com ADMINISTRATOR (201)
EDUCATION QUALIFICATIONS:
Bachelors in Electronics and Communications, Jawaharlal Nehru Technological University, INDIA.
Masters in Fairfield University, Connecticut.
TECHNICAL SKILLS:
CRM Package
Salesforce.com
Slaesforce.com Technologies
Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, AJAX, Dashboards, Reports, Custom Objects, Workflow rule, Approvals.
Force.com Configuration
Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, Custom Object development, Page Layout Creation/Editing, Record Types, Field Level Security, Role hierarchies, Sharing models
Workflow: Time-dependent actions, Field updates, Email alerts, Task Creation, Reports, Dashboards, Formula fields and Cross Object formula fields
Integration Tools
Force.com Data loader, Force.com Workbench
Programming Languages
Java, Apex, Visual force
Database
Microsoft SQL server, Oracle 10g
Web Technologies
HTML, Visual Force, Java script, CSS
Documentation
Reports,BRD/FRD
PROFESSIONAL EXPERIENCE:
Citi Group, Irving, TX Feb 2016– Jun 2017
Salesforce Developer/Administrator
Responsibilities:
Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and built
Create page layouts, search layouts to organize fields, custom links, related lists, and other components on edit pages, Visual Force Pages and Controllers.
Create and used Email templates in HTML and Visual force.
Customize highlights panel, push notifications and Help desk.
Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Integration.
Coordinate with offshore team and involved in status calls with client and offshore.
Assist in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality.
Create separate views for different users for the tabs like accounts, opportunities etc.
Create different folders to store the reports of different groups and categories.
Design, and deploy Custom tabs, Entity-Relationship data model, Auto-Response Rules, Components, and Visual Force Pages to suit to the needs of the application.
Use Apex Explorer and Apex Data Loader to Manage and Query the data.
Create customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes.
Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application
Created Lightning Component Tabs and Visualforce Tabs.
Involve in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality.
Create Email templates, approval processes Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.
Deploy the code from Sandbox to Production and was part of release activities and UAT.
Involve in SFDC CRM business process life cycle like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
Provide support on-going salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Components & Controllers), Custom Objects, Custom Tabs, Page Layouts, Workflows, Approval Processes, Pardot, Email Service, Workbench, Dashboards, Reports.
Client: Solunous Inc, Dallas, TX Sep 2014 – Dec 2015
Role: Salesforce Developer/Administrator
Responsibilities:
Designed, Implemented and developed the Custom objects, Page Layouts, Custom Tabs, and components to suit to the needs of the application
Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets
Managed Users, Hierarchical roles, Profiles, Security Controls and territory management.
Defined Lookup and Master-Detail relationships on the standard and Custom Objects.
Used Field-level Security to ensure that protected data is only shared with authorized persons.
Implemented SFDC Web-To-Lead Functionality into the corporate site to make Lead Management simple and Efficient.
Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
Wrote custom controllers implementing complex code for retrieval from Sales Force to Visual force pages.
Converted the Synchronous callout mechanism into asynchronous Batch Apex to relax the callout limits to facilitate large license requests to the internal license generation server
Worked on the license Automation project by releasing a Salesforce Community with Salesforce Tabs + visual force, and exposing the license generation Visual force pages.
Worked on Styling the community, and redesigning the login page using Site Templates, Custom Visual force Pages and Jquery UI.
Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
Wrote custom controllers implementing complex code for retrieval from Sales Force to Visual force pages.
Writing Triggers using the complex level of collections like map in map, list in map, lists, sets where the required data or conditions cannot be evaluated using SOQL .
Helped clients deliver optimized coding functionality with in transformed sales process by removing the barriers preventing their Salesforce from accurately configuring pricing and quoting of products and services( APTTUS CPQ)
Used the Sandbox for testing and migrated the code to the deployment instance after testing.
Handled administration, maintenance and support of Salesforce modules for 40 users.
Designed and Developed page layouts according to the user requirements.
Environment: Saleforce.com CRM, Force.com platform, Salesforce One, Apex Classes, Chatter, Visual force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, and Windows.
Client: Kairos Technologies,Hyderabd, India Aug 2013 –Jul 2014
Role: Salesforce Developer
Responsibilities:
Worked in Configuring the Communities and well known about the prerequisites and common issues.
Developed the Visual force pages for the Manual Registration of users and login Process leveraging sites and Communities functionality provided by Salesforce.
Designed, Implemented and developed the Custom objects, Page Layouts, Custom Tabs, and components to suit to the needs of the application
Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets
Managed Users, Hierarchical roles, Profiles, Security Controls and territory management.
Defined Lookup and Master-Detail relationships on the standard and Custom Objects.
Used Field-level Security to ensure that protected data is only shared with authorized persons.
Developed the permission sets to grant different access level to the pages and other functionalities for various users.
Worked on the contract management, Apttus batch updates, Quote management, Approval Management.
Helped clients deliver optimized coding functionality with in transformed sales process by removing the barriers preventing their Salesforce from accurately configuring pricing and quoting of products and services (APTTUS CPQ).
Writing Triggers using the complex level of collections like map in map, list in map, lists, sets where the required data or conditions cannot be evaluated using SOQL.
Wrote test methods, test cases with code coverage of more than 75%
Used the Sandbox for testing and migrated the code to the deployment instance after testing.
Implemented WSDL in the application for access to data from external systems and web sites using Force.com web services API like SOAP and REST API
Designed and Developed page layouts according to the user requirements.
Environment: Saleforce.com CRM, Force.com platform, Salesforce One, Apex Classes, Chatter, Visual force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, and Windows.
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