Customer Service Quality Control

Julie M. Kreisman

W**** Colin Street - Appleton, WI 54915

920-***-**** - *****.********@***.***

Qualifications

Coordinating all incoming customer service projects from start to completion. Proficient in order processing and distribution inventory management. Experienced in fulfillment, storage, shipping, receiving, estimating, and quality control.

Developed a strong customer loyalty by becoming a “source” to all customers.

Experienced in a variety of companies’ concepts, practices and procedures.

Handle all types of incoming calls, in regards to benefits and claims.

Experience

Guardian Life Insurance Company- Customer Service II, Dental 09/14 to 6/17

Inbound customer service.

Solving all questions and problems in regards to claims or benefits.

Inform customer of the benefits their plan covers.

Last 8 months coding benefits for members and companies.

RR Donnelley – (Banta Packaging & Fulfillment) - Account Manager 09/00 to 09/14

Main customer contact.

Monthly billing of all accounts.

Document and perform quarterly business reviews.

Compile daily reports and spreadsheets of all incoming and outgoing orders. Ensure we are meeting our contracted turnaround time frame.

Research, resolve and document all customer concerns or complaints.

Earl Litho Printing – Receptionist/Customer Service Representative 04/99 to 09/00

Greeting all customers, vendors and guest. Answer and direct phone calls to correct department/person.

Responsible for all incoming mail, orders, writing quotes, writing business letters to customers, followed up on proofing status with customers.

Record/document all incoming UPS and Fed Ex packages.

Open and close the building at end of day.

Atlas Tag & Label – Quality Control / Administrative Assistant 03/98 to 4/99

Research and respond to all internal and external customer concerns.

Document customer complaints while finding out how the issues occurred and what was done to resolve the issue.

Schedule, and review meetings with both management and production personnel on quality control concerns.

J. J. Keller & Associates, Inc. - Outbound Sales Representative 08/88 to 03/98

Communications Task Group Leader for Outbound Kit Sales. Responsible for knowing and exchanging information gathered from internal or external sources.

Called on new and existing account bases, selling new or replacement training kits and guides.

Gathered information on government regulations, relating to product being sold. Became OSHA certified.

Worked with corporate executives, safety personnel, purchasing and distribution departments.

Mail room for over 6 years. Processing all incoming mail/payments. Processed all mail orders. Ordered all company office supply and maintained inventory of them.

Education

Lowell P. Goodrich Senior High School Graduated in 1978

Continuing Education – Consisting of professional development seminars, including Time Management, Professional Customer Service, TQM Seminars and computer classes for Microsoft Programs.

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