Customer Service Human Resource

JUANA MARIA ROBLES

**** ******** - *********, ** ***** - 682-***-****- ac1ox3@r.postjobfree.com

EDUCATION

Texas A&M University, College Station, TX

Bachelor of Arts in International Studies, emphasis Commerce May 2017 Minor in Human Resource Development

Cumulative GPR: 3.05

Study Abroad: Texas A&M College of Education & Human Development, Costa Rica program Fall 2015 Universidad de Alicante, Alicante, Spain Summer 2016 SKILLS

§ Fluent in Spanish

§ Proficient in Word/Excel/PowerPoint

WORK EXPERIENCE

Texas Rangers Baseball Club, Arlington, TX April 2011-September 2016 Guest Relations,

§ Aided patrons with valet services

§ Provided customer service to resolve any patron’s requests (e.g., wheelchairs) and stadium information

§ Handled credit, cash, valet tickets, keys and equipment in accordance to company guidelines

§ Achieved exceptional attention to detail

Jay Jay’s Cafe, Arlington, TX November 2013- August 2016 Waitress/Hostess

§ Won employee of the month 3 times

§ Trained 20 new hire employees for all work shift times

§ Provided senior employee leadership for wait staff

§ Proactively met the needs of restaurant patrons (on average 8 to 9 tables/night)

§ Developed strong communication skills needed to resolve complaints LEADERSHIP AND ACTIVITIES

Aggies United, Texas A&M University

Executive Performance Officer September 2015- May 2017

§ Review performances among 30 officers and events

§ Facilitate 2-3 big events that are held throughout the year

§ Manage logistics, community service, and profit shares Aggie Students in Human Resource Development, Texas A&M University January - December 2015 Social Committee Chair

§ Organized monthly social events for 25 members to promote unity and establish a network

§ Created a calendar for social activities

Catholic Charities, Bryan, Texas January 2015- May 2017

§ Organized baby clothes, diapers, toys, and food for low income families

§ Assisted with telephone calls, faxing and printing

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