managing customer service
Resume:
Chelsie Kipp
*****.****@*****.***
PROFESSIONAL SUMMARY
An experienced manager with a proven track record developing sales cultures, strong operations and bottom line results. Seeking a growth opportunity with an exceptional organization.
PROFESSIONAL EXPERIENCE
Restaurant Solutions Inc. Littleton, CO
Tax Specialist
•Processed all weekly, monthly, quarterly tax payments in a timely manner
•Knowledge of tax laws and regulations
•Developed strong communication and relations with clients through customer service skills and open communication
•Searched and solved account balance problems through analytical research and attention to detail
•Aided peers in insuring all deadlines were made, and clients were being taken care of
•Assisted in a training manual for new hires
Rhumline Buisness Logistics Wheat Ridge,CO
Executive Accountant
•Discovered client’s business needs and proposed appropriate solutions
•Stayed current and knowledgeable on the latest business trends and ideas through successful business and entrepreneurship books in my personal time
•Attended regular leadership meetings to be in the making of running my own business
•Developed and created new strategies in introducing products and service to potential and existing clients
•Closing contracts by relating to the clients and really listening to their needs and wants.
Urban Egg a Daytime Eatery Highlands Ranch,CO
Lead cook, kitchen management
Prepped made from scratch recipes and intricate food items
Executed the kitchen from both sides of the line from the wheel position in the back of the house to the expo position in the front of the house
Coached team members on correct cooking procedures, and the importance of following the recipes.
Prepared both sides of the line for the day
Snooze an AM eatery
Cook/ Sous Chef in training
Executed the most voluminous station in the kitchen
Educated myself and followed through with the responsibilities of the Sous Chef
Took it upon myself to broaden my skills and knowledge by constantly training in new stations
Held excellent ticket times and kept constant communication on ticket times with management
Set up and maintained a clean work environment
Shared and carried out my knowledge on food safety with my peers and management by verifying eco sure procedures were being followed through with correctly
Red Robin Gourmet Burgers and Brews, Ft. Worth, TX
Assistant General Manager/ kitchen manager
Supervised and coached over 60 team members and cultivated an open door policy
Adopted general manager duties while the general manager was absent, and dived into managing the profit and loss.
Showed the way of the ropes of managing the kitchen to a new kitchen manager
Put new cleaning and kitchen systems into play by conducting thorough eco sure and health inspections
Increased our ranking in our area from the bottom by getting team buy in through more guest satisfaction surveys and table touching every table.
Decreased food costs by diving into researching inventory, and developing a plan of how to get team buy in.
Brinker International, Littleton,CO
Kitchen Manager, Chili’s
Supervised and coached for success over 60 team members with an emphasis on the kitchen
Expense and food cost control by appropriate ordering and not just ordering to par
Maintained food costs at 25% below company goal by ensuring that kitchen was ran efficiently and effectively through cultivating a culture, team buy in, follow through, and research
Conducted internal health inspections to maintain standards and practices were well above legal state standards.
Corporate took notes on systems that had moved our restaurant from the bottom to the top of the company
Coordinated facility repairs, maintenance, and overall P/L management
Increased sales by 100% for last two years by maintaining and training a dedicated staff.
Scheduling to meet back of the house labor plan
EDUCATION
Arapahoe Community College Littleton, CO- Associate in Science in progress
Collin County College Plano, TX- Associates degree of Art
Proficient with excel, aloha, and lotus notes
Serv Safe certified
References available upon request
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